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Internet explorer unable to connect to internet

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xuroys

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Posted July 7, 2012 at 12:21PM

I have been having problems with my new computer running Win7 Ultimate and have had to do an upgrade install. Now IE8 and Incredimail are unable to connect to the internet although Norton, Windows, System Mechanic, etc.,can all download updates !! WTF is going on and how can I put it right ?

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difarn

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Posted July 7, 2012 at 2:25PM

Try updating to IE9.

Have you tried another browser - Firefox for example?

Are all of your network adapter drivers up to date?

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xuroys

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Posted July 7, 2012 at 3:34PM

Unforunately it isn't only IE8 that can't connect, neither could IE9 or Chrome. My incredimail can't send or download and gives me a "socket 87" notice. Cheerz, Baz

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difarn

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Posted July 7, 2012 at 7:00PM

Read the attached article and follow steps 1, 2 and 3, about troubleshooting, scanning for disk errors and re-setting TCP/IP connections that may be responsible for not being able to connect to the internet.

The socket 87 notice usually refers to not being able to connect.

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xuroys

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Posted July 10, 2012 at 11:44AM

Thanks, Difarn, I got the techy from my computer supplier to sort it out and it as indeed a winsock problem which is partially fixed except that now, when I click and extenal link in an email, I get a page of htm code rather than the actual page !! I also found that a whole load of emails hadn't een kept on the Virgin site and I believe that Incredimail may have deleted them. HEERZ< Baz

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difarn

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Posted July 10, 2012 at 12:46PM

It sounds as if there is a problem with Incredimail - can you try uninstalling and re-installing it?

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xuroys

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Posted July 10, 2012 at 2:01PM

I already tried that and I used WindowsLive Mail which has done exactly the same thing. When I received the email telling me that this new message had been received I clicked on the link and got a huge page of html coding. Baz

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difarn

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Posted July 10, 2012 at 4:53PM

We may be back to Internet Explorer which is used when you access your e-mail accounts. You could try IE9?

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xuroys

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Posted July 10, 2012 at 5:11PM

The horrible IE9 is now installed and does exactly the same thing !!

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rdave13

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Posted July 10, 2012 at 6:29PM

Worth reading this thread. Possibly security software related.

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xuroys

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Posted July 10, 2012 at 6:57PM

We will give that a try but I'm writing this on a Win7Pro 64 laptop with the same Norton program as the troublesome computer and (so far, I hope) this one is fine.

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