Windows 7 Help
It's free to register, to post a question or to start / join a discussion
Windows 7 Not Genuine Version
Likes # 0
Posted May 13, 2012 at 6:20PM
Hi I've suddenly got a message saying the version of Windows 7 on my PC is not genuine. The PC bought from Chillblast is approx 9 months old & came with Windows 7 installed & I have the OEM disc & certificate of authentication attached to the PC, so believe it to be genuine. The message came after installing a new version Norton Internet Security 201. How do I rectify this situation please? Cheers Alan
Likes # 0
Likes # 0
Posted May 13, 2012 at 9:50PM
To check if your Windows 7 is activated:-
Start - right click on computer - then on Properties - wait a few seconds and scroll to the bottom - it should tell you under Windows activation.
Here is a link to the Windows validation tool.
This comment appeared in a blog I was reading:-
"have you changed or upgraded any Hardware on your machine recently because if so then this would be why you have a message saying this copy of windows is not genuine if you have an OEM Machine. If it is OEM then what happens is the key is tied to the Hardware on that Manufacturer's computer hardware."
Try restoring your system to a time before the error message.
If the problem persists can I suggest that you ring the Microsoft Helpline here.
Likes # 0
Posted May 14, 2012 at 5:05PM
Have a look through this seven forum. Norton may have corrupted a file.
System restore to before the Norton installation.
Likes # 0
Posted May 14, 2012 at 6:01PM
Or just activate again but use the phone option instead.
Likes # 0
Posted May 18, 2012 at 9:39AM
You may find this article of interest; especially the paragraph entitled, "Windows Genuine Advantage during patching?".
Likes # 0
Posted May 18, 2012 at 11:53AM
I agree with difarn. A few months ago a MS update caused a similar problem, only solved in the end by the MS team on the Phone.(They took control and sorted it. You need the activation code to hand.)
Likes # 0
Posted June 1, 2012 at 12:02AM
Thanks everyone & sorry for not getting back sooner but been away on holiday & decided to investigate on my return in case I made matters worse before going away. I've tried the system restore & also used Acronis to restore to a point before I got the problem, neither worked still getting the "not genuine message". I'll try the support help line & advise what happens!!
Likes # 0
Posted June 1, 2012 at 1:53PM
Did you read my link above?
If so and it failed to help, try the suggestion here titled "Most Helpful Reply".
Likes # 0
Posted June 6, 2012 at 6:34PM
Thanks all, I eventually rang the MS help desk (used tel no. 01954 713950 rather than the 0844 number) & as John Bunyan indicates, they took over my PC & resolved, used a programme called "Fix-it". Even after this, I couldn't get any windows updates, so fully uninstalled Norton & used MS Security Essentials which cured the update problem. I've now re-installed Norton & everything working fine.
Likes # 0
Posted June 6, 2012 at 7:08PM
Thanks for feedback - could you give a green tick? (on right side)
Reply to this topic
This thread has been locked.
Check out PC Advisor's other tech forums
Top 5 Most Popular
-
Galaxy S4 vs BlackBerry Z10 comparison review - which is best, the Samsung or the BlackBerry?
-
What’s the best mobile OS: iOS, Android, Windows Phone 8 or BlackBerry 10?
-
Best cases and covers for the new iPad: protect your tablet in style
-
Microsoft Surface Pro gets May UK release date and price
-
Samsung Galaxy S4 vs Apple iPhone 5 comparison review



