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Windows 7 Help


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Shirazz

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This is the tip of a horrible iceberg. Active links in the control panel don't open, as though I don't have permission to access the contents, although UAC doesn't appear. I couldn't install Paint Shop Pro and part of the advice was to create a new account (various reasons, not relevant to this post) but I couldn't. I have full admin rights. Elsewhere, device manager is empty (have posted elsewhere about this) so I can't check device conflicts. I contacted Dell support but had nothing useful back, except the advice that they don't supply W7 repair/reinstall software because it's 'preinstalled and so free' (really? thought I'd bought the whole kit and caboodle), I have to buy a new copy. I don't really want to do a fresh reinstall, although I do feel a bit unarmed without an actual copy of windows to hand, so if anyone has any thoughts, I would be very grateful.

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difarn

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Have you tried a system restore?

Did you by any chance create a recovery disk?

Do you have data safe which I believe allows you to burn recovery cd's to return your PC to factory settings.

I read in a few blogs that Dell have provided necessary disks at a very nominal charge.

Have a look at this article - the pink section - giving you full details of what will or won't work re repairs - I think I take it that you could do a repair if you bought a disk providing it is the same edition.

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difarn

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Fingers crossed. Well done for persevering.

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difarn

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It very much looks like a re-install may be necessary.

If you are thinking about a re-install and don't have a disk then doesn't your dell PC have a Dell System Recovery - extracted this from a blog:-

Performing a recovery returns the computer to its original condition. It removes all software and files saved to the hard drive, reinstalls the original operating system, and then runs an initial setup to install the default programs. For best results, the computer should be connected to the internet, and it will restart several times during the process. Do not turn off the power or interrupt the recovery process until the Windows desktop appears.

How to access Dell System Recovery Partition :

Press the Power button to start the PC
At the Dell logo, hold the Ctrl key and press the F11 key simultaneously.
The Dell PC Restore screen will come up.
Select Restore or use the Tab key to highlight it and press

Enter. if you wish to continue, click Confirm, or use the Tab key to highlight it and press Enter. When the utility is finished, click Finish, or use the Tab key to highlight it and press Enter.

WARNING: Because the recovery process deletes all the existing files and programs, we recommend that you do the following actions before doing a system recovery:

Perform all of the other troubleshooting options to return the computer to the proper

operating condition. Perform a complete backup of all important data and files.

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Shirazz

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I was hoping to avoid that (if it's there) because a repair might be far less dramatic. I'm thinking it could come to that though :( Do you happen to know if a purchased W7 disk, which would be different from the Dell install, would be able to make a repair, or would it do a fresh install, because it isn't the same unit of software? The cost of the disc will be far less than the cost to me in time, considering all the subsequent re-installs.

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Shirazz

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Well well! I told Dell how disappointed I was that 'pre installed' meant 'unavailable' unless I paid, despite there being a growing number of issues indicating Windows corruption. They 'reviewed' my problem and came to the conclusion that I needed an OS disc (wow!) so special permission was sought and I will be sent one, as a 'one off goodwill gesture'. I don't need it now as the new install from my decommissioned machine is working just fine, but we can't go looking gift horses in the mouth, now can we?!

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difarn

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Excellent - why couldn't they have offered this when you telephoned them initially? Very poor to have to "rant" to get any service. Hope all continues to go well.

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Shirazz

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Telephone? Ha! The Alienware team, yes, and very available. They even emailed me back during the night (it was night for them too) to see how I was getting on. The only phone number offered for the Dell machine is a paid-for service, even if you drill down to the dregs for support with a new machine that's barely drawn its first breath. I've also experienced their telephone assistance in the past and it was both grossly inaccurate and disgracefully patronising. Lots of reasons to give that a miss and also have everything in writing. This feels like a bit of a triumph, even though I don't need the blinking thing!

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Shirazz

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I've done system restore (no effect), but I haven't created a recovery disc or considered the datasafe option because both seem to have the same result as a clean install and I would rather know before I start what my post procedure time investment is likely to be. I can certainly do a repair if I have the software; I've done that before and I know it doesn't affect settings and the like. I'll take a look at the article you recommend and also investigate Dell's disk purchase service. I think I'm most irritated by the complete lack of support from Dell - at least with their own machines. I have an Alienware machine (from Dell) and when that played up briefly, the support from the dedicated team was exceptional. Thank you for this, you should charge Dell, I think!

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Shirazz

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Checked the pink sheet - a retail OEM looks like the way forward. Thank you so much for your advice.

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Shirazz

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Had a Eureka moment - looking online to compare costs of W7 64-bit Home Premium, I discovered that all W7 editions come with both 32 and 64-bit discs. So I have a 64-bit disc, the 32-bit version being installed on my laptop, which I hope will repair this system and which I can immediately upgrade to the 64-bit Professional edition that was installed (as 32-bit) on the machine I have decommissioned. Hopefully, that's not illegal as the laptop software is only making repairs and will be replaced by a version that is fully legit. No, I don't expect you to tell me it's ok then hold you responsible when Bill Gates carts me off to the salt mines for copyright infringements!

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