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Cannot print documents
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Posted January 16, 2012 at 10:03AM
I have sent several documents which the recepient can open, but not print - they appear to be protected in some way. I have checked in 'Tools' but not protected and all settings appear to be the same as the only document that can be printed. I have Windows 7 Premium and Office XP.
- Tags:
- printing
Likes # 0
Posted January 16, 2012 at 12:14PM
I am assuming you mean Word documents?
Did your recipient save the documents first and then try to print them from within Word? Has this person then tried to open them with another version of Word, say 97 - 2003?
Do you have the same problem when sending documents to anyone else?
As a last resort can your recipient copy and paste onto a Word document and print from there?
Likes # 0
Posted January 16, 2012 at 1:50PM
Yes, Word from Office XP. I have sent to colleague to check and neither can print off email attachment. Cut and paste and using 'Paint' etc do not work. I sent 5 documents altogether, one was OK but not the others. All exactly the same format with same properties and security settings.
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Posted January 16, 2012 at 3:25PM
This is puzzling.
I don't know if you used track changes when you were compiling your documents. If you did open up the documents and turn off track changes (Review - Tracking - click on Track changes). When you have done this re-save the documents and then re-send.
Did you know that you don't have to send word documents as an attachment - you can in fact send them as an e-mail?
To do this right click on the saved document - click on send to - mail recipient and it should take you to your e-mail client and all you have to do is to enter the contact name(s).
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Posted January 16, 2012 at 4:02PM
difarn - but it then goes as an attachment to an e-mail!
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Posted January 16, 2012 at 4:35PM
Yes I didn't explain clearly - it just saves the nuisance of having to open up your e-mail client to send it.
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Posted January 16, 2012 at 5:41PM
You still have to open your e-mail client for it go as otherwise it remains in your outbox until the client is opened. It doesn't work with webmail of course.
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Posted January 16, 2012 at 6:12PM
When I right click on a document and onto "send to" and then "mail recipient" it automatically opens up my default e-mail client - all I have to do is to put in the contact name.
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Posted January 16, 2012 at 6:15PM
It only opens the create e-mail page not the full e-mail client and it remains in the outbox until the full e-mail client is opened.
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Posted January 16, 2012 at 6:51PM
In my case it opens the create e-mail page with the attachment already there and the title of the document inserted. I then just press send and off it goes. Depends on your set up I suppose.
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Posted January 16, 2012 at 7:28PM
"I then just press send and off it goes". It goes to the outbox and is only sent if the e-mail client is open. If the e-mail client is closed it remains in the outbox. Try it. We're hijacking this thread.
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