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Problem With Windows Update

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Tracey73

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Posted January 13, 2012 at 2:24PM

I've had a quick look to see if there were any threads concerning this particular problem but I couldn't find any, but apologies if it has already been covered. So to my problem...

For months now I've been trying to install one particular update - Windows 7 Service Pack 1 for x64-based Systems (KB976932) but it keeps failing, throwing up the error code 80073701. I've run the Windows Update troubleshooter but still no joy. If anybody can advise me on what to do or try I'd be very grateful. Thanks in advance!

System: Windows 7 Home Premium 64-bit

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Tracey73

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Posted January 16, 2012 at 6:27PM

Softwear - jeez my brain is mush after an afternoon working on this bloomin' thing, I mean 'software' of course.

(Is there no option for editing posts on this forum?)

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KRONOS the First

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Posted January 16, 2012 at 6:28PM

Can you delete them both and then run sfc /scannow to repair the folder perhaps?

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Tracey73

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Posted January 16, 2012 at 8:04PM

Just tried that Chronus and sfc /scannow said everything ok so didn't change anything.

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KRONOS the First

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Posted January 16, 2012 at 8:34PM

I think by now if I were in your position be thinking about a complete reinstall of Windows 7 with the SP1 burnt to disk or even better slipstreamed into your Windows 7 disk.

You seemed to have tried everything to solve this problem but are getting nowhere. It's difficult to know what else to suggest you try. Though I shall give some thought and have a bit more of a search tomorrow.

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difarn

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Posted January 16, 2012 at 9:51PM

Have you tried the suggestions from the Microsoft Fix it Solution Centre?

1. Click on Windows
2. Click on Install or Upgrade Software or Hardware and to the right  of that the option

of Windows Updates.

3. Run Now - Automatically diagnose and fix common problems with Windows Update

Worth a try.

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Tracey73

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Posted January 17, 2012 at 10:28AM

Many thanks to you both for all your help. I sorted the Software Distribution Folder problem out, renaming it as suggested in the link just caused more problems, so I've put it back to how it was.

My laptop came with Windows 7 already installed so I don't have a CD to do an inplace upgrade as suggested by Jason in the link you provided difarn.

I have tried the Microsoft Fix it Solution Centre before but gave it another shot, but still there's no change.

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KRONOS the First

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Posted January 17, 2012 at 11:01AM

If you need a copy of Windows 7 I am more than happy to supply one. Can even provide a SP1 slipstreamed copy, 32/64 BIT.

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difarn

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Posted January 19, 2012 at 10:54AM

If you don't take up Chronus for his very generous offer of a copy of Windows 7 then have a read of this.

Just come across a recommendation from another post in this forum that may help you - here. This is an official download of an evaluation copy of various Windows OS, including Windows 7 with SP1 installed - after installing you are then given the option of putting in your key.

If you do manage to get hold a disc with SP! and you do not know the key for your Windows 7 can I suggest that you download Belarc Advisor which is a very useful tool as it tells you all you need to know about your PC, including details of all of your software installations.

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Tracey73

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Posted January 19, 2012 at 3:45PM

Thank you very much for your kind offer Chronus, but I was chatting to a friend yesterday and he can provide me with a copy of windows. It was really good of you to offer though!

And many thanks to you too difarn for all your help and advice!

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difarn

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Posted January 19, 2012 at 5:08PM

You're very welcome - don't forget that if you don't have the key for your original windows 7 disc you can get it if you download the Belarc programme.

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