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MP Navigator will not work on my new laptop

PickyPaul

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Posted November 30, 2011 at 9:57PM

I have just changed laptop to one using Windows 7-64 bit. I have a Canon MP830 printer/scanner and have downloaded the latest MP Navigator software/drivers from the Canon website but when I run it I get a error "CODE : 2,155,0" unable to connect to scanner.

I have done all the usual things, changing USB cable, uninstalling, rebooting, reinstalling etc. but to no avail.

I have just downloaded Vuescan as a trial and it works perfectly.

Any suggestion how I can get MP Navigator working?

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difarn

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Posted November 30, 2011 at 10:25PM

Sounds like a Windows 7 incompatability problem

If you had this printer on a previous version of windows and it ran ok then you could try running it in compatability mode - you go into properties for this hardware and you should get the option to run in compatability mode - check this and choose the operating system it last worked on.

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PickyPaul

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Posted November 30, 2011 at 10:57PM

I have tried this already to no avow.

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difarn

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Posted December 1, 2011 at 8:34AM

Found this comment on another forum - worth a try.

"Canon MP830 "Can't comminicate with scanner" error - RESOLVED. After a long session with a Canon support guy we decided to try a different USB cable. I never imagined it would be the cable since communication was happening for the print and fax functions. But in thinking about it, the scan function is the only one with lots of information going the OTHER direction on the cable...well, it was the cable. I now have a new USB cable and it all works like a charm."

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PickyPaul

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Posted December 1, 2011 at 9:29AM

Surely if it was my USB cable, the Vuescan software would not work either. I used the cable on my previous laptop and it was fine.

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gengiscant

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Posted December 1, 2011 at 9:41AM

Dual post for some reason. Other.

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difarn

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Posted December 2, 2011 at 10:18PM

As the comment I posted says other functions of the printer were working on the old cable but a new USB cable was needed for all of the functions.

Worth a try.

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