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SAGE INSTANT ACCOUNTS TEST - and finally.......

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Forum Editor

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Posted May 13, 2010 at 11:50PM

It's time to draw the test period to a close. Now that you've had a good chance to use the software, and explore its facilities in more detail tell us what you think.

The software can be bought for under £100 - in your opinion is it value for money?

If you've never used a Sage product before did you find it easy to understand?

Any real niggles, or has Sage got it about right?

As promised, all of you will receive a free licence from Sage, but there's a procedure to go through - I'll email everyone with the details over the next few days.

Perhaps this is a good opportunity to thank you for participating in the test. We think it went fairly well - there's certainly been some high-quality feedback for Sage to digest.

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Pine Man

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Posted June 11, 2010 at 4:16PM

It looks as if Sage have just used us for the testing then forgotten all about us. I am still waiting to hear from them but the silence has been deafening!

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mark2

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Posted June 11, 2010 at 7:38PM

I emailed sage regarding activation (fri), they asked for and got some of my details, had a new activation key via email (mon).

Just a shame that we seem to be jumping through hoops for something that ought to have been automatic via the web site.

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Newuser38

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Posted June 11, 2010 at 8:14PM

Still awaiting a reply from Sage support I have been passed onto them by Sage registration after e-mailing and asking when we would get registration information.

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Pine Man

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Posted June 12, 2010 at 11:02AM

I am fed up with waiting so have emailed Sage Support direct.

I agree with mark2 et al. We shouldn't have to be jumping through hoops!!

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Chaz10

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Posted June 14, 2010 at 10:31PM

Well done Sage, phoned this morning and got straight through to a human (very uncommon)told him what the problem as regarding the serial number and 4 questions later was issued with a new code. So 10/10 for the phone support.

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Pine Man

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Posted June 15, 2010 at 8:19AM

'Well done Sage'.

Why?

Because they resolved your problem on the phone - which shouldn't have been necessary in the first place. Nor should my emails, or the emails from mark2 or newuser38 or woody etc etc

They certainly don't fill me full of confidence.

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woody

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Posted June 15, 2010 at 11:28AM

"They certainly don't fill me full of confidence."
I agree.
After PCA contacted them you would have thought Sage would have just admited they can not cope with anything other than a phone call to reg a prog!

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Roger Evens

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Posted June 15, 2010 at 5:08PM

Hopfully I have now been able to register mine by phone!
Keeping fingers crossed!

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Matt Egan

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Posted June 15, 2010 at 5:32PM

Do drop me a line if not. Also, let me know if I've missed anything, or got anything wrong here:

click here

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Newuser38

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Posted June 18, 2010 at 5:10PM

Registration notified by Sage and program upgraded today.

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