but, bearing in mind that this program probably isn't aimed at people like us, it is certainly easy to use for a novice.

My main gripes are, as has already been mentioned, the problem descriptions being too vague (although again, a computer novice probably isn't going to even bother looking at them!), and the difficulty in closing the application (i.e. the only program I've ever come across where you have to left click the icon in the system tray to close it, rather than right click).

Two other issues I have had since running the fixes are:

1) Opening Outlook 2007 now informs me that Windows Search Engine is disabled and that it will not be able to provide fast results when using the instant search.

2) While playing a game online (Call of Duty MW2), it suddenly minimized right during the middle of the action and I was presented with a Windows message box requesting a username and password (which I suspect was the Virgin application trying to send some information somewhere?).

I haven't got any problems with my computer at the moment to specifically test it with, but I'll perhaps 'create' one tonight and see how it gets on with it.

Health check came up with 15 issues mostly very minor and some I hadn't a clue about. In te end I clicked on all issues and they all came back fixed.

I am running no AV, malware or spyware. Just the windows firewall, defender and router firewall. It detected that I have no AV but found no other issues.

Speed up pc just came with
disable remote registery settings
and
clear application cache

Browser booster found 2 issues

increase storrage for sites visited

and

clear windows temory files.

have not fixed those as I clear files on a regular basis and my storage is set to my settings.

easy for the novice and a bit of interest for those who like to delve into the program.

OK its telling me things are wrong that I Know are definitely OK.

so I asked for help on a slow internet connection

Please wait for the next available agent. You are at position 2.

For ever?

Appears to be lots of router traffic out of my PC but nothing coming back.

Got fed up waiting to be connected to a chat champion (perhaps it was my slow connection causing the problem).

Not sure I like it sitting in the system tray feeding out info all the time.

Just ran the health check option, results came back with 23 problems, listed them all with a checkbox next to each one so I ticked them all and clicked "fix" Managed to fix 6 out of 23 but that was it, no further options for fixing the remaining 17, WHY?

Marks out of 10 so far, 1

I reported that my XP machine was running slow.

After about 5 minutes Jordan replied and proceeded to diagnose the 'problem' and soon asked to take control of my PC.

I gave him permission and he pointed me to a site where I had to log in. I had been there a short while before he sent me the log in number.

This then presented me with a file to download and run which also happened before I received instructions.

Once he had access I watched as he went to where I would expect a competent PC technician to go: Task Manager (where he searched through running processes etc, and also msconfig

The outcome was that he thought there's too many programs running in the background. I mentioned that I had been considering doing a reload and he warned me about losing data.

This is where I had the only real problem. Instead of keeping his answer to a single message it could span 2 or 3. So when I was replying to his warning about losing data by saying that the data was backed up he came back at the same time suggesting backups.

Computer Springclean service was then offered which I declined

So there were minor problems but they certainly wouldn't put me off using the service.