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Beta Testing


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Virgin Digital Helper - welcome to the beta test


Forum Editor

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Those of you who are registered for our latest beta testing session should by now have received two emails from Virgin, so you know who the mystery company is! If you haven't yet received emails don't worry, it will happen within 24 hours.

The emails are automatically generated by Virgin's server, and you may ignore the one that mentions a receipt. The other message will contain information that will enable you to download and register yourself on the server (you should enter your email address, plus the registration code that will be in the email).

Once you have downloaded and installed the software please post in this thread to confirm, and let us know if you had any problems with the download and/or installation/registration.

Please do NOT post any other comments, or start any new threads - as soon as we have everyone with a successful download and installation I'll start further threads in which there will be a series of questions for you to respond to.

We're delighted to be able to work with Virgin in this way on what promises to be an interesting test experience. The company will closely monitor your comments, and changes may be made as a direct result of what you have to say.

Please contact me directly via email if you have any specific questions that aren't answered by what I've said here.

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mark2

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XP SP3 Installed smoothly with no problems.

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Condom

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Ford Prefect 01
Likewise I have tried every hour but still the same message. I guess we just need to hang around until the FE appears and tells us what to do.

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anskyber

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Their helpdesk do not seem to know us here. I have just been asked if I have registered the premium version. I have explained that we are testers and how we get access to the service.

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babybell

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Hold fire with those kind of thoughts for now. This is just the "Did it install ok" section. Your comment will be lost in here otherwise. I'm having one or two issues with scans but we have to wait for the right post.

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anskyber

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Obviously there is a W7 issue here. I have therefore installed it on my XP SP3 netbook without drama.

Ran the health check button and unsurprisingly it came up with some issues. I looked at the technical details to find a simple summary like "Duplicate acknowledgements".

Fine but the summaries are ranging from generally understandable to scratch your head what does this mean. I would have preferred each item to hyperlink to a more detailed explanation so that I can decide if I agree there is something which should be fixed. I would not agree to click the fix button without understanding what is going on. I imagine that I could check. Tried the facility to talk to an advisor and being helped. main point still appies.

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ton

Likes # 0

Downloaded and installed with no problems on Vista 32 bit.

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Ford Prefect 01

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My experience so far is exactly the same as Condom's.

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bluesbrother

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Out of curiosity I tried to install it on Ubuntu 9.10 using Wine.
It installed ok but refuses to run.

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Condom

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I woke up to 3 e-mails this morning. Welcome to Virgin Digital Help 05.37, Your Purchase 06.57, and before I could do anything, your account now closed 08.55.

I then went to PCA site and downloaded program from FE's link and downloaded 11.2 MB in 30 secs which is pretty good for my Virgin phone line connection but like others that is as far as I've been able to go. My system is not adequate despite having a new PC running Win 7 Home Premium 32 bit. From other posts it looks like a Win 7 problem for Virgin.

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babybell

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Installed ok, slight issue when it said I needed an internet connection to run the helper for the 1st time, despite the fact I was connected to the internet. Simply ran it again and it was fine.

Using Windows Vista.

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