Beta Testing
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Virgin Digital Helper - welcome to the beta test
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Posted December 16, 2009 at 5:41PM
Those of you who are registered for our latest beta testing session should by now have received two emails from Virgin, so you know who the mystery company is! If you haven't yet received emails don't worry, it will happen within 24 hours.
The emails are automatically generated by Virgin's server, and you may ignore the one that mentions a receipt. The other message will contain information that will enable you to download and register yourself on the server (you should enter your email address, plus the registration code that will be in the email).
Once you have downloaded and installed the software please post in this thread to confirm, and let us know if you had any problems with the download and/or installation/registration.
Please do NOT post any other comments, or start any new threads - as soon as we have everyone with a successful download and installation I'll start further threads in which there will be a series of questions for you to respond to.
We're delighted to be able to work with Virgin in this way on what promises to be an interesting test experience. The company will closely monitor your comments, and changes may be made as a direct result of what you have to say.
Please contact me directly via email if you have any specific questions that aren't answered by what I've said here.
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Posted December 17, 2009 at 5:50PM
I have been informed that the service is not compatible with that version of Windows. It will follow on next year, although I don't know when. I've advised Virgin that it will be in their interests to prioritise compatibility.
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Posted December 17, 2009 at 5:53PM
and registered yourself, please go to the next thread - marked 'Using the Virgin digital helper'.
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Posted December 17, 2009 at 5:55PM
Ok downloaded and installed ok XPsp3
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Posted December 17, 2009 at 6:02PM
As others have said "The operating system is not adequate for running Desktop Digital Helper"
win 7 pro
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Posted December 17, 2009 at 6:26PM
In the what we can and can't do section of there web site it says they help with win 7 problems.
click here
"Stuff we can help with
These are the gizmos which tend to break down most often.
Gadgets – Laptops, PCs, netbooks, monitors, printers, wireless networks, smartphones, digital storage, games consoles, music players, digital cameras and digital camcorders .
Computer software – Any Microsoft products, like Windows® XP, Windows® Vista and Windows® 7 operating system.
Smartphone software – Windows Mobile, Google Android, RIM (for BlackBerry®) and Symbian."
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Posted December 17, 2009 at 6:39PM
FE
I assume then that all of us with Win 7 are no longer required
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Posted December 17, 2009 at 7:38PM
To be honest Windows 7 has been out for 2 months now. It is also going to be around longer than XP, Vista and all the others. I feel that Virgin may have made a bad decision to not support a brand new OS.
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Posted December 17, 2009 at 9:47PM
Ok, sorry only just got round to installing the "digital Health" but all went very smoothly using Win Xp on a quite old machine.
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Posted December 17, 2009 at 9:59PM
oops, posted last post to quick, "digital health" will not let me log in, tried email and password several times + restart, no good, will not let me in.
Any ideas?
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Posted December 17, 2009 at 10:02PM
Sorted, had to ask for a new password..........not a great start
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