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Beta Testing


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Specific 360 problems


Forum Editor

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Now that we've all had a chance to let Norton 360 settle into its stride it would be good to hear about any specific problems that have occurred.

In my case I had a clear run until I switched on my test machine this afternoon. Norton 360 threw a wobbly, and decided it wanted to fire up 'One-click support' and send an error report back to base. It asked me for permission to do this, and I agreed. Then followed a process of collecting and transmitting data about my machine, after which 360 told me it was 'attempting a fix'.

I carried on working whilst all this went on, and after about ten minutes I was told that the fix had failed, and I was advised to 'try again later'. I have continued working, and all seems fine - at no time was the computer slowed by all the goings on, and Norton tells me 'You are protected'.


What about you - have you had a similar experience, or has Norton 360 done something else unexpectedly? Please don't post here if all is humming along nicely - we want to hear about problems in this thread.

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Taff™

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Twice yesterday and once so far today I`ve had runtime errors in Internet Explorer. Two "abnormal program termination" and one message that says "This application has requested the runtime to terminate it in an unusual way. Please contact the applications support team for more info"

Never had these before and can`t seem to find anything in events viewer either.

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Chegs ®™

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I just looked in the event viewer & its

cltLMH.exe

thats causing the problem.

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Chegs ®™

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I have just found a major problem for me,Norton keeps crashing when I'm playing an online game.I am going to have to uninstall it as everytime the game switches room up pops a "MS has closed symantec" window,and when I close these windows the game crashes too.

The error message reads


"Microsoft Windows


Symantec Shared Component stopped working and was closed

A problem caused the application to stop working correctly.Windows will notify you if a solution is available"

I will reload N360 after I have played the game for awhile,I got a similar error when I used AVG & also Kasperspy so its not an unusual problem but the only way I could cure these errors was to remove the application causing it.

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WhiteTruckMan

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but I left the machine running, and connected to the net. Just idling, as I didnt leave it running any tasks, downloads etc. You can imagine my surprise when I came back to find my copy of 360 was dead. It wouldnt even open, much less respond to any input from me. Best guess is that the netguard that was still running when I installed it has decided it was there first and didnt want to share.

I've wiped as much as I can find, gone back to the restore point, reinstalled and I'm trying to repeat what happened. I'll report back if anything untoward happens in the next couple of days.

WTM

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perpetual motion

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Had quite a few issues today with Norton, my pc was hanging so bad that i rebooted it 3 times & in the end i tried to uninstall Re- install BUT when i tried to uninstall it i gave up after 10 mins & went downstairs made a sandwich & a cuppa then went back up taking another 15 mins & it STILL hadnt uninstalled total 25-30 mins.? i got there in the end though & reinstalation went well.

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Legolas

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Just out of curiosity I ran my other Defrag app IOBit Smart Defrag and it reported a 3.93 fragmentation and advised a defrag and system optimization. Not sure what to make of that.

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Legolas

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I had a look at mine and it says my HDD is 10% fragmented but does not need de-fragmented. I was looking to see if there was a setting to change when it report de-fragmentation is necessary. I'm not sure if there is a trigger point that will prompt a defrag I suspect there will be.

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carver

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I seem to be having the same problem as FE with Norton not wanting to send or receive e-mails using Outlook Express.

When this happened today it just froze Outlook completely, but when I went into Task Manager it showed up as Norton not responding.

Another reboot and all was well.

One other little gripe is that it has Disk Optimization but if you run it, it just will not defrag any of my hard drives.

It shows Drive C at 14% fragmentation and Drive F at 10% but says they don't need doing.

I might be wrong but whats the point in having this feature if it will not do what you want.

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Legolas

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Having re-read the blurb on this forum it states that we are testing for Beta software strengths and weaknesses. So on that thyme firstly

Weaknesses:
Norton did not like my original system setup and caused my email client (outlook express) and my browser (Firefox3) to hang.

When I first ran a "Comprehensive scan" it told me I "MUST" first do a backup of my system I later learned if I just clicked "cancel" it went into the scan anyway so not sure why it told me I "must" do a backup.

It installed a Norton toolbar without asking permission.

I find the scan time a bit slow compared to my usual scan software AVG 8 free edition.

Apart from the first weakness mentioned the others are not serious.

Strenths:
Once I done a clean install of Win XP and reinstalled the Norton Beta it has ran very unobtrusively in the background, in fact so unobtrusively that sometimes I wonder if it is actually working lol.

Unlike other Norton products I have had experience of Norton 360 appears not to hog system resources.

The control panel for changing settings is pretty straightforward.


I haven't tried the backup facility yet so "no comment" on it yet.

All in all I think it works OK and runs nice and quietly in the background, I do not really see anything that sets it apart from other similar products apart from the backup utility.

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recap

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Have been attempting to run insight but it has stopped at 91% and won't go any further. Will try it again later after a full shut down.

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