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Beta Testing


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Specific 360 problems


Forum Editor

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Now that we've all had a chance to let Norton 360 settle into its stride it would be good to hear about any specific problems that have occurred.

In my case I had a clear run until I switched on my test machine this afternoon. Norton 360 threw a wobbly, and decided it wanted to fire up 'One-click support' and send an error report back to base. It asked me for permission to do this, and I agreed. Then followed a process of collecting and transmitting data about my machine, after which 360 told me it was 'attempting a fix'.

I carried on working whilst all this went on, and after about ten minutes I was told that the fix had failed, and I was advised to 'try again later'. I have continued working, and all seems fine - at no time was the computer slowed by all the goings on, and Norton tells me 'You are protected'.


What about you - have you had a similar experience, or has Norton 360 done something else unexpectedly? Please don't post here if all is humming along nicely - we want to hear about problems in this thread.

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stqconsultants

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It would seem that if you concatinate the Norton toolbar with another toolbat (eg Roboform)the layout is not maintained between opening browser windows and sometime between actions in the same browser.

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Legolas

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I have had my first problem since installing the beta on a clean XP install. I got a runtime error that appeared to relate to my outlook express email client. Both OE and Norton 360 closed down,I opened OE again and it is working OK. I cannot get Norton 360 to load, when I click on the Icon in the programmes menu nothing happens, I suspect I will be able to load it after a reboot but as I am d/l a rather large file (windows 7 beta) it will have to wait.

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skidzy

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Regarding Firefox;

I have been battling this for over an hour now,and still no joy.

Open Firefox...get a blank page ( not my home page, PCA ).

Configure Firefox to show my windows and tabs from last time...still blank page.

Closing down Firefox used to show and ask me to save and quit my tabs,now it just's shuts down and will not bring back my tabs.

Considering Firefox is treated as Not To Be Trusted (actually its some of its DLL'S) and the effect N360 has on my Firefox....im not really surprised.

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Zaphod 3

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OK I'll wait and see. The logs say that it has been doing it's stuff.

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sunnystaines

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got 21 hours too, tried update option with no further updates perhaps none released for 21 hours.

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skidzy

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Since you posted i decided to reboot to see if the update scenario changes.....now it says from 19hrs ago to 21 hrs ago...... looks like plenty of bugs to iron out.
Manual update via liveupdate confirms it is upto date.

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Zaphod 3

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I have noticed that it appears not to be updating. The main page says last update 21 hours ago but it has just done a background update, and I have forced an update. It still says last one 21 hours ago.

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skidzy

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I take it back regarding the tracking cookie.....ive found where the details are stored. Doh !!

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skidzy

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It gets better now;

Back to Insight;

This is just hilarious,Firefox is classed as not trusted click here and thats Firefox version 3.0.5

Is Symantec geared towards IE only ?

The more im using this N360,the more i stand by my old ways regarding Symantec products.

So far in my opinion,the best thing to come from Symantec to date is the Norton Labs UAC tool for Vista.

I totally understand its a Beta product,but if the basics and fundamental understanding is not there...what real hope does Symantec have in a very competitive market.

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recap

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After 'justme' reported on the results of the quick scans on their system I have checked the scans on mine over the last three days at different times of the day.

12 minutes 07 seconds 4,792 files scanned
21 minutes 23 seconds 4.540 files scanned
09 minutes 07 seconds 4,684 files scanned
04 minutes 49 seconds 4,377 files scanned
03 minutes 48 seconds 4,342 files scanned

I too am puzzled as to why the files scanned are all different. I'd have thought the quick scan would have scanned the same number of files?

I have Ashampoo Antispyware installed and on one occassion - second in list - I ran Ashampoo before the scan and it detected two tracking cookies. I left them and ran Norton quick scan. Quick scan only detected one of these cookies.

My question on this is "does Norton grade tracking cookies, say low, medium and high risk. Or, should Norton detect all tracking cookie?"

Norton help menu says about Quick Scan:
"Performs a fast scan of the areas that are most likely to be affected by security risks that are running on your computer. Run Quick Scan if you don't have time for a Comprehensive Scan but suspect that a security risk is running on your computer."

So is Norton change the priorities of the affected areas most likely to be a security risk at every quick scan???

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