Beta Testing
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Virgin Digital Helper - welcome to the beta test
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Posted December 16, 2009 at 5:41PM
Those of you who are registered for our latest beta testing session should by now have received two emails from Virgin, so you know who the mystery company is! If you haven't yet received emails don't worry, it will happen within 24 hours.
The emails are automatically generated by Virgin's server, and you may ignore the one that mentions a receipt. The other message will contain information that will enable you to download and register yourself on the server (you should enter your email address, plus the registration code that will be in the email).
Once you have downloaded and installed the software please post in this thread to confirm, and let us know if you had any problems with the download and/or installation/registration.
Please do NOT post any other comments, or start any new threads - as soon as we have everyone with a successful download and installation I'll start further threads in which there will be a series of questions for you to respond to.
We're delighted to be able to work with Virgin in this way on what promises to be an interesting test experience. The company will closely monitor your comments, and changes may be made as a direct result of what you have to say.
Please contact me directly via email if you have any specific questions that aren't answered by what I've said here.
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Posted December 17, 2009 at 3:21PM
If you read the Closed Account message, it says closed from December 2010.
And you can use it till then - DEC. 2010.
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Posted December 17, 2009 at 1:47PM
on XP. Appears to be working OK.
I got the cancellation E-mail too.
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Posted December 17, 2009 at 11:59AM
Logged on to my account on the Virgin website with no problems. Everything running tickety boo with XP SP3.
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Posted December 17, 2009 at 11:55AM
Respecting the point which babybell has made I thought it helpful nonetheless to complete the point I raised and report that I have been advised by the helpdesk that there is no search facility in the program.
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Posted December 17, 2009 at 11:46AM
OK point taken. Reins suitably pulled in!
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Posted December 17, 2009 at 11:46AM
Using Windows 7 64bit, and having the same problems as everyone else, along with the email that tells me my account is closed.
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Posted December 17, 2009 at 8:12AM
Hi PC Advisor Beta Tester,
We're writing to tell you we've now cancelled your subscription to Virgin Digital Help.
Your cancelled subscription: Desktop Digital Helper (monthly subscription).
The service will stop from December 2010, but you can continue to use the service right up to that date. (It might not have stopped immediately because of a minimum contract and/or a notice period - see the website for more details).
We're sorry to see you go, but we hope you found us useful. And remember, we're always here if you need any digital help.
Thank you,
The Virgin Digital Help Team.
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