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breakdown plans

ellie82

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Posted January 10, 2010 at 7:22PM

I am attempting to put in place a formal strategy for tackling break downs of pcs on the network. primarily hardware related to start with.

Does anyone have a formal troubleshooting procedure they currently have in place.

for example I have a pc that boots fine and then without warning decides it will switch straight off. Software problems have been ruled out by returning it to factory shipped settings.

A problem such as this could be caused by a number of the components? overheat perhaps? how would you go about tackling this? where would you start?

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Forum Editor

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Posted January 11, 2010 at 1:00AM

you'll need to supply some more information.

Are all your network machines from the same supplier?

Are they all about the same in terms of hardware and software configurations?

Are they all running the same operating system version?

Are desktop users permitted to make hardware or software configuration changes?

Do you have in-house IT support staff?

How many machines are on the network, and do you have any sub-nets?

What is your file backup procedure?

Provide answers to those questions and I'll be better placed to respond to your question.

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ellie82

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Posted January 11, 2010 at 4:11PM

Hi,
Thanks for the response

Yes - All Dell. Mainly vostro, some older dimensions, precisions.

yes pretty much similar.

no not permitted any longer, admin rights restricted.

Only me as in-house, we have an out-source but the idea is for us to cope with it inhouse for cost purposes etc.

75 on the network approx

all sites are backed up. In the main tape. Users all file to servers, so I am not too concerned with file recover, although could be useful just incase. I normally hook HD's up with a usb to IDE/Sata and retrieve anything that way.

thank you.

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Forum Editor

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Posted January 12, 2010 at 5:28PM

Bear with me while I tackle a small mountain of backlog and I'll respond further.

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Forum Editor

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Posted January 14, 2010 at 7:51PM

I've been swamped, and your answer can't be rattled out as quickly as some. If you haven't seen a response by Saturday morning give me a prod via email - click on the little yellow envelope next to my name.

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ellie82

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Posted January 26, 2010 at 9:57AM

Hi,

Any joy on that response? sorry if you are busy.

thanks

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