I contacted Samsung help yesterday morning and after giving a blow by blow account of the problem, they advised they would "Look into it" and reply within 24 hrs...probably Monday! I think the displayed logic in that statement removes any and all credibility they might have had!

Having since had the problem correct it's self, it is evident that Sammy in their wisdom have attempted to incorporate the "Video Hub" app into the "Samsung Hub" app...........without aparently informing their proclaimed "Experts" that they were doing it, leaving them looking like a bunch of Chumps...or should that be Chimps? Reminds me of the definition of "Expert"

"Ex", A has been, and

"spurt", A drip under pressure!

Here is their offered instructions should the problem persist with you:-

*Please recommend to the customer to sign out from his account and then sign in and redownload the specified movie.

However, when he removes the account and sign in again, the data synced with the Samsung account may be deleted, therefore, please make sure that you should follow below steps to check whether the data was synced successfully and back up the data safely.

1) Go to Settings > Accounts > Touch "Samsung account" > Touch "Samsung account email address" > Touch "Synce now" button and check the "Last synced date"

2) Go to Settings > Accounts > Touch "Samsung account " > Touch "Device backup" button and check the "Last synced date".

Here is how to sign out from Samsung account on your mobile device as following : - Android : [Settings - Accounts and sync - Samsung account - 'Remove account' button] - JellyBean : [Settings - Samsung account - 'Remove account' button] - bada : [Settings - Accounts - Samsung account - 'Sign out' button] Then you will have to sign in and add your account. In order to do that, please follow the steps below:

For Android: 'Settings' > 'Accounts' > 'Add account' For Bada: 'Settings' > 'Accounts” > 'Samsung account' > 'Add account' For JellyBean : Settings > 'Samsung account' > 'Add account' button Additionally, we would kindly ask him to clear the data from Video Hub as following:

Settings -> Application manager -> Video Hub-> Clear data After you have cleared the data from Video Hub, you should be able to acess it.Then try to update again.

If his issue still persist, please tell him to contact us again with a screenshot of the error message, if possible.* Hope that helps!

Sorry it didn't work Secretgeek.

Hope "Samsung Help" can indeed "help"!