You are here
>
Homepage
>
Forums
>
Mobile Phone Help
>
Three cancel direct debit, despite arrangement to pay late-is this common?

Contact Forum Editor

PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Mobile Phone Help

It's free to register, to post a question or to start / join a discussion

View Forum Rules | Contact Forum Editor

For full functionality of our forum it is necessary to enable Javascript in your browser. If you're not sure about how to do this you will find easy to understand instructions at: http://www.enable-javascript.com

Three cancel direct debit, despite arrangement to pay late-is this common?

theDarkness

Likes # 0

view theDarkness's profile

Posted November 23, 2012 at 9:13PM

A friend agreed with three on the 14th to postpone payment of their usual mobile contracts direct debit for a few days (to pay on 20th), as they could not pay on time. Unfortunately on the 16th decided to cancel the direct debit completely. Is the latter common, and on purpose, so that they can gain more money as a result of the customer having to pay what they owe, plus new extra charges eg for a new direct debit arrangement? Or is it simply a result of poor staff not noting the status of the account (they received multiple calls on what they owe from the 14th)? The staff on the phone are arrogant and refuse to believe what the initial arrangement was to pay late, so what can they do?

Forums
>
Mobile Phone Help
>
Three cancel direct debit, despite arrangement to pay late-is this common?

Reply to this topic

This thread has been locked.

Check out PC Advisor's other tech forums

Send to a friend

PLEASE NOTE: Your name is used only to let the recipient know who sent the story. Both your name and the recipient's name and address will not be used for any other purpose.