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Scammer has disabled our security systems on desktop after he was given remote control(!!)

orangeclaw

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Posted September 15, 2012 at 12:21PM

Scammer was given remote access to our computer - then put a password block on restarting and said we had to pay £170 for 'microsoft' package to clear 'viruses' before we could restart with his help! Computer was shut down and I managed to restart off F12 key and restored to earlier point. All security systems were disabled by scammer (Windows and Bitdefender), now they will not activate again!! any ideas? Thanks.

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rdave13

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Posted September 15, 2012 at 4:53PM

Personally I'd backup all my documents, favourites and emails, etc checking them for malware, then I'd do a fresh install. I would also change all my passwords as the scammer had access to all your info on the machine.

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orangeclaw

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Posted September 15, 2012 at 6:17PM

Right, we've changed passwords. Now have Windows security and Bitdefender working and giving green light. Did full scan with Bitdefender and nothing showed up so hope that's it. Thanks.

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