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windows mail problem

ajs160n

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Posted January 15, 2012 at 7:19PM

When I open windows mail the log on box opens asking for username and password which I duly oblige and then get the box telling me that the ones given are wrong along with this-- Account: 'pop3.ntlworld.com', Server: 'pop3.ntlworld.com', Protocol: POP3, Server Response: '-ERR [AUTH] Username and password not accepted.', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92. I have even opened another account with new passwords etc and the same still happens thanks

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difarn

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Posted January 15, 2012 at 9:42PM

Did you go onto the log in page and click on "can't access your account", then click on the option that says you know your password but can't log on? You then get the option to change the password.

It is probably something to do with your ISP not working properly and it may well be that you will have to wait until they correct the problem.

When you type in your user name try putting it in without the @.

It could also be something to do with your anti-virus.

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