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avg problem installing

ajs160n

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Posted January 12, 2012 at 10:55AM

I can download avg free ok---I save it --double click and I see it unzip from its file and that is where it ends--the wizard or nothing else for that matter appears--any ideas please

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difarn

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Posted January 12, 2012 at 1:18PM

You will need to right click on the install file and then click run. If this does not work uninstall it and reinstall. When the download notification comes up right click on it and then click on run if it lets you.

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ajs160n

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Posted January 12, 2012 at 1:38PM

Thanks for reply--have done this a number of times and right clicked on run as administrator after which it unzips the file and then it all stops.

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difarn

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Posted January 12, 2012 at 3:05PM

Did you use the AVG uninstaller - if not try this link

Do you have any other security software running that may be causing a conflict?

When you reinstall try downloading it from here - be wary that you do not enable any toolbars you do not want - if you get the option to download to desktop accept this - then right click on it and click on run/install.

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ajs160n

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Posted January 12, 2012 at 4:14PM

Thank you difarn--have just used that removal tool and hey presto it all seems to be working--many thanks.

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difarn

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Posted January 12, 2012 at 4:28PM

Good news - it is a very good piece of free software. Glad to have helped.

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ajs160n

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Posted January 14, 2012 at 7:44PM

Hello again---sorry to be a pain but much to my amazement avg free has completely disappeared apparently of its own accord--nowhere to be found on the computer. I have gone back to avast but would love to know where its gone.

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difarn

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Posted January 14, 2012 at 11:06PM

This is amazing - I have just found this article saying that in Vista you should disable the User Account Control when trying to download AVG free as this can prevent it from loading correctly - this causes it to disappear - if you feel like doing it there are several different options.

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onthelimit1

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Posted January 24, 2012 at 10:35AM

Personally, I stick to Avast or MSE - they don't seem to slow things down as much as AVG.

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