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Orange dolphin contract and RAZRV8 Phone

the old man

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Started an 18month contract and took the Motorola razrv8 after recommendation. Contract started last September. Reported poor battery life to Orange in January and was told that this was a problem that Motorola had acknowledged this problem. Then a small piece of the phone fell off, it is the small piece that covers the usb/battery charger socket. The keypad has now developed a fault where the space does not work properly, when coming out of sending a text it goes into the media section. This is when i am just pressing back. I started to get fed up with the phone and contacted Orange cust. services and discussed the problems with them. They give me a fault number and told me to go to the Orange shop in Chester where i got the phone and took out the contract in the first place. The shop told me that they would not replace the phone and that customer services should not have told me such and the fault number was of no use whatsoever. If I want it sending off to Motorola i would have to pay a fee and i would not have it for between 7 to 14 working days. No chance. Orange told me that I only pay for the service not the phone. I find this hard to understand. They surely are acting as agents for Motorola and provide their equipment with the orange contract. Can someone please advise on what steps I should take. Ideally I would love to be able to change to a totally new phone i.e. new make. If I had identified the problems within 28 days then Orange would have done something about it for me. As it is they won't do a thing.

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