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Lost BBC channels on freeview

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Bootros

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Posted May 20, 2013 at 4:17PM

Hi, I've just came back from a 4 months deployment and I've lost all the BBC channels on my TV, which has a build-in freeview. All the other channels work fine. I've tried re-tuning it multiple times, and also reset it to factory settings. Any suggestions? Thanks in advance. Dunc

alanrwood

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Posted May 20, 2013 at 6:57PM

Do a factory reset if you can find one on your TV menu. Then try a retune.

Bootros

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Posted May 20, 2013 at 7:23PM

I've tried that already Alan, and its makes no difference.

morddwyd

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Posted May 20, 2013 at 7:34PM

Aerial damage (including downlead)?

lotvic

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Posted May 20, 2013 at 11:00PM

Could it be the 4G glitch? that causes loss of freeview channels. Do a google search for: 4G Lost BBC channels on freeview

alanrwood

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Posted May 21, 2013 at 10:18AM

Good suggestion by lotvic although the level of predicted interference has turned out to be much lower than expected.

If it is just the BBC channels which have been lost it is almost certainly a signal level problem as the BBC channels are all transmitted on the same Mux (Multiplex. Usually this gives BBC a better signal as they multiplex fewer channels on that Mux. If possible I would ask a neighbour who has no problems with BBC if you could test your tuning on their aerial. If still no joy then it is possible that the tuner in the TV has become insensitive and will need repair.

dms_05

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Posted May 21, 2013 at 10:35AM

One trick is to do an auto tune with the aerial disconnected. This clears the memory (I know a Factory Reset should but sometimes it doesn't!). Start the Auto Tune and at the same moment pull the aerial lead (otherwise the TV may refuse to tune if no antenna is connected).

Or you could look up the MUX's used for your local transmitter and manually tune only those (which would be my favoured route).

Try http://www.ukfree.tv/transmitters.php for help with MUX info.

TV-Repairman

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Posted May 25, 2013 at 7:29AM

Checking with a neighbour is good advice. Also read this page: Problems with Freeview?

alanrwood

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Posted May 25, 2013 at 8:41AM

Hi TV-Repairman

The link is not working.

TV-Repairman

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Posted May 25, 2013 at 8:52AM

Sorry, this forum uses a weird link system! Let me try again. Freeview Problems?

alanrwood

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Posted May 25, 2013 at 9:23AM

Yes it does. I have had problems in the past. It is usually better to type the url manually I find.

Got it now, trhanks

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