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ASUS X5IRL laptop says disc read error

grandmat

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Posted July 11, 2013 at 10:11AM

Hello My laptop has stopped working and the message says disc read error. Do I need a new hard drive? If not is it just dead?

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lotvic

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Posted July 11, 2013 at 1:56PM

Try switching off the laptop by holding down the power button for about 10 seconds, then disconnect the mains lead and remove laptop battery (so there is absolutely no power to laptop)

next hold down the power button for about 30 seconds (to drain any residual power and clear the volatile memory)

now put battery back in and connect the mains and switch on.

This may clear the fault or instigate a 'Check Disk' (Chkdsk command) that will check the disk for errors.

Post back with what happens after you have done the above.

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onthelimit1

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Posted July 11, 2013 at 6:29PM

You could also try removing then replacing the HDD in case of a poor connection.

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grandmat

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Posted July 11, 2013 at 9:15PM

Thanks, will do this (but will have to wait for my grandson to carry out this for me)!!

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grandmat

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Posted July 11, 2013 at 9:29PM

Well have managed to remove the battery and follow the instructions above, but it comes up with the same message.

I'm not sure where the hard drive is though??

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onthelimit1

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Posted July 11, 2013 at 10:25PM

It will be under one of the covers (secured by screws) on the underside of the laptop.

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grandmat

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Posted August 7, 2013 at 8:04AM

Hello Apologies for the delay in replying - been away. Have tried this but nothing has changed, so will pop into my local computer "expert" and get him to have a look at it.

So many thanks for your help and will close this now

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woodchip

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Posted August 9, 2013 at 6:25PM

You may be able to get at the Drive using Windows Consul. Or try last known good Configuration After tapping F8 as its starting

it needs scandisc running on the drive

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