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unable to complete flight booking

MOLITTLE

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Posted February 26, 2013 at 10:09PM

Over the past few days I have been trying to book a flight on Ryanair. I answer the questions for travel insce, priority boarding, flight transfers etc etc) but then a new seperate Hertz car hire screen appears and the only option shown is CONTINUE. When I select this (for a brief second the booking page flashes on the screen but totally disappears when a Hertz car hire page is shown instead and the following message is displayed:

Sorry, we couldn't find https://3973597.doubleclick.fls.net/activityi%3Bsrc%3D3973597%3Btype%3Dbooki070%3Bcat%3Dpayme279%3Bord%3D1%3Bnum%3D6873581413277.972.

Also as info at the bottom of the screen a seperate page is sitting there for Ryanair Hotels but even if you wanted to select a hotel there is no option available on it. I don't know how it all works but it looks like something is missing somewhere as it doesn't flow. I am on Windows XP and I am using Internet Explorer 8. Any help would be appreciated.

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Forum Editor

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Posted February 27, 2013 at 11:52AM

Can you not simply close the first Hertz page when it appears - in other words, does it open in a new tab, or does it replace the Ryanair booking page?

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MOLITTLE

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Posted February 27, 2013 at 7:46PM

When I close the Hertz page I am taken totally out of Ryanair booking and would have to start again when exactly the same thing happens.Also as info at the bottom of the Hertz page where all the car details are shown it has a Yellow CONTINUE box but underneath that in small blue letters is written next payment(which is where I want to go to make the payment for the flight) but if you glide over it or press it nothing happens it is only the CONTINUE button that is operational. As I said for a split second I do see the normal payment screen flash when I press continue prior to the Hertz page as if this wipes it out. I hope this makes sense to you.

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Forum Editor

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Posted February 28, 2013 at 12:21AM

I have just configured a booking on the Ryanair site, and was able to click right through to the flight payment page. The Hertz car rental page did appear, but when I clicked the 'continue' button it closed, and I had the Ryanair payment page.

Which browser are you using?

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MOLITTLE

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Posted March 1, 2013 at 6:10PM

Thank you for your reply. I have just tried again and when I clicked continue the error is still happening. I am using Internet Explorer 8 and my PC is Windows XP.

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rdave13

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Posted March 1, 2013 at 7:47PM

IE 8 is now old. Download Firefox and try from that browser.

http://www.mozilla.org/en-US/firefox/new/

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Jock1e

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Posted March 2, 2013 at 12:16PM

The double click bit on it would have put me off.Maybe try another site for booking.

Firefox throws a wobbly at that site and will not open it.

I think you are probably opening or trying to open a bad site.

Can you copy and paste the site that you are attempting to use on here so that we can try it out.

From Firefox. Firefox can't find the server at 3973597.doubleclick.fls.net.

Maybe give MalwareBytes a run and see if it finds any problems.

Not sure if you are being redirected to a bad site.

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Jock1e

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Posted March 2, 2013 at 12:20PM

I take it this is the site that you use.

http://www.ryanair.com/en

I would give your security programs a run especially MalwareBytes if you have it.

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alanrwood

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Posted March 2, 2013 at 12:47PM

Isn't doubleclick Googles cookie setter to feed you "relevent"???? adverts. It is usually harmless and is easily removed by any cookie cleaner/malware application.

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MOLITTLE

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Posted March 2, 2013 at 9:25PM

Thank you all so much for your information. I tried it a few mins ago in order to check the site detail etc and it worked so they must have sorted the problem and I have successfully booked my flight. Many thanks.

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