ams4127

I had the same BT Exchange Maintenance recently, my Download speed jumped from 35Mbps to over 70Mbps - brilliant!

I am on BT Infinity.

According to Ofcom, ISP's should no longer advertise 'upto', but provide (in writing)a realistic speed that your line is capable of supplying to you.

With Virgin they should be able to provide the speed they say you should expect and possible get, if on their cable or fibre optic.

My line is capable of 6MB on an 'upto' 10MB line. I was once getting about 1MB, until I constantly complained, and now receive on average about 5MB.

What about your home telephone wiring? I had a fault on my BT line the old fashioned copper kind that had been in place for over thirty years. Eventually it just failed and I lost my phone and broadband connection. Luckily for me the fault was with the BT equipment. They put up a new line to the telephone post and a new connection box on my windowsill. As it was obviously a BT fault it did not cost me anything. My Internet speed immediately doubled and I was well pleased. Obviously if the problem was with anything beyond the windowsill BT box then I would have had to pay for the repair.

Hi Geek86 you definitely are not getting a fair deal, if indeed you are paying for a 10mb/s connection. You should be taking advantage of there free upgrade to 20mb/s. You can have a look at there web page for support at, http://community.virginmedia.com/t5/General-broadband-questions/bd-p/General I can personally recommend it as they were able to sort my connection problems out directly after posting a screen grab of the router's setting page, they then sent out a technician out to fix the problem.