difarn

Had a look at that thread, and several similar ones, on the same site. The suggested solution, involving changing the power management settings, for adaptor, got me a bit excited, until I found it had already been done, presumably by the man from Dell. I'm loathe to start changing drivers, as I know Dell have tried that, at least once, if not more.

What I do find a little curious (if that's the right word) that multiple threads on the subject all seem to date from about 3 years ago. Nothing since. That makes me wonder how I've got an identical issue three years later. I would have thought there would be a definative solution in that time. Perhaps I'm just unlucky!!

difarn

I think Dell have tried that, more than once. According to Network and sharing centre, I have SIX network adaptors, five of which are disabled. Dell had another go on Friday, with changing drivers. They've now come full circle and decided again to change the network adaptor, I think on the basis that they've tried everything else.

I will report back, if that changes anything. I'm tempted to change frequencies to 5GHz. We tried that and it worked perfectly. It just means I have to run printer, wired, as that only works, wirelessly, at 2.4GHz.

difarnby

Certainly have my fingers crossed. I COULD connect laptop, by ethernet, to router, or by USB to laptop. The latter would be the least inconvenient.

If laptop was old (out of warranty), that's probably what I'd do, and run laptop and router at 5GHZ, which seemed to work perfectly, when tried as temporary measure. I don't, however, particularly WANT to do that. As laptop is new, and not exactly cheap, don't feel I should have to, as neither location for printer would be ideal.

Printer can connect direct to router, but, as only using the one laptop, it's easier, if I have to go down wired route, to wire to laptop via USB. Plus, there's no easy location, for printer, anywhere near router. I don't know if one method would give faster data transfer, than the other, but that's a side issue. Of course, Dell's suggestion of disabling sleep mode, is another option. I don't FEEL, however, I should have to do any of the above, with a new laptop, or am I being "bloody-minded"?

To be honest, they've worked on it so many times, I lost track of what they have and haven't done. To be fair, at least they are trying, rather than trying to wash their hands of it. So 10 marks for effort, 1 for acheivement (almost the opposite of my school reports!).

They did promise, on Friday, when they tried yet another driver, that, if that didn't cure it, they would send an engineer to fit new adapter. Only trouble is, I seem to remember they said the same thing about a month ago.

As running without sleep mode isn't really a "big deal", I'm tempted to say "how about giving me some sort of warranty extension as compensation".

Anyway, I've sent them an email, to say the latest driver has made things worse, rather than better. Pity is, other than this, it's a great laptop.