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Cannot remove Trojans

Ankermi

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Posted October 9, 2011 at 10:59AM

Operating System Windows XP

Daughter has a mobile hard drive which is showing two trojans detected under AVG.

Trojan Generic 19.AZVK and Trojan Sheur3.CBS7

When trying to remove Trojans to vault or from hardrive it says Access denied.

Please advice.

Ankermi

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romanby1

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Posted October 9, 2011 at 11:38AM

Try Emisoft Anti Malware 28 days for free. Removed all my malware

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the blade master

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Posted October 9, 2011 at 11:39AM

hi you could try installing malwarebites and get rid that way couple of folkes i know tried it and that got shot of it double quick. good luck.

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onthelimit1

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Posted October 9, 2011 at 11:42AM

or run the free version of Hitmanpro. here

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johnathann

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Posted October 12, 2011 at 1:40PM

Try Emptying the Vault. Download the "HijackThis" Installer and use it to solve the problem.

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Ankermi

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Posted October 12, 2011 at 2:49PM

Hi everyone

Hitman Pro deleted the malware on the hard drive. Tried everything else and the others remain.

Never give up!!

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finerty

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Posted October 12, 2011 at 11:53PM

type in cnet on Google and search for advanced system 4 and download it and run it and c if it helps

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Terry Brown

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Posted October 13, 2011 at 9:16AM

2 old favorites that usually work are ADAWARE and SPYBOT

http://www.lavasoft.com/products/adawarefree.php

http://www.safer-networking.org/en/index.html

Terry

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Ankermi

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Posted October 13, 2011 at 6:14PM

Many thanks everyone. Now had success, took it to the IT guys and they did find the relevant infected files and the portable harddrive is now "clean".

Our problem now is that they obviously did a read protect to deal with it and neglected to remove it from the portable drive before handing it back.

as we do not have the original zip file or whatever on the main computer guess its a return to the IT guys to rectify.

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