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Repair to Acer Iconia B1 - A71


Jeffers59

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Recently purchased above tablet from Argos for xmas present. Used twice before I H ad to return to Acer Support for a repair. Would not charge. They returned item saying battery was faulty. Run down battery and tried to recharge but nothing. Returned again. This time had letter saying the charging port was severely damaged and would cost £117.01 to fix. Would not pay. I said that there was no way I could damage the connector as 1. they are protected by case of unit and 2. they are keyed so that the charger plugs in smoothly to ensure no damage. They said it was my fault, how can I proceed.

Jeff

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Jock1e

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Never had any trouble taking anything back to Argos they are usually very good at changing faulty goods.

No idea as what you should do next but if you are not getting satisfaction from the shop maybe try the head office.

No doubt someone will be along that can give you the information that you need.

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spuds

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"I H ad to return to Acer Support for repair" Might be the clue?.

Did you try Argos in the first instant or did you go direct to Acer for help and advice?.

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Jeffers59

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The Argos receipt gave Acer Support as the contact in first instance. I have yet to approach Argos, which will be my next step. I am waiting for Acer to reply to my escalation to see what they have to say. this type of connector is on all smart phones, kindles and tablets which I also own. Never had an issue. I suspect there was an initial or inherent fault with the connector on the Acer tablet.

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spuds

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You should have gone to Argos first and registered the problem there, before going direct to Acer.

At this point, it might pay to have a search around the internet, to see if this particular model is having certain or similar problems, that you might be able to use as an example for complaint or resolution?.

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