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Amazon - bit surprised by this.
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Posted September 2, 2013 at 2:35PM
Have used Amazon for years and always been delighted by the service. Ordered a new laptop screen from them on Thursday last, and didn't look too closely at delivery times as the item was in stock.
Received notification on Friday that the order had been dispatched and delivery date between 6th and 29th Sep. When I looked at the seller more closely, seems they are in California!
I've been caught like this on ebay, but assumed Amazon only used UK companies.
Anyone else experienced this?
Likes # 0
Posted September 2, 2013 at 4:02PM
Yep, though not so far afield - I have received items from Dublin on several occasions with unexpected long delivery dates. Always received items at an early date anyway, even from Dublin.
I avoid eBay and Paypal like the plague!
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Posted September 2, 2013 at 5:27PM
I've had stuff from the USA and from Hong Kong when ordered from Amazon. In both cases the delivery was received within a few days.
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Posted September 2, 2013 at 8:12PM
I've had a couple of things from Germany, via Amazon in the last year and no problem on both occasions. In both cases it was clear where the item was being sent from.
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Posted September 2, 2013 at 8:35PM
Not unusual.
I'm awaiting stuff from Hong Kong at the moment, regularly buy dried fruit from Germany, and had a cover for my Nexus from the US last week.
Amazon's usual excellent trading conditions always apply just the same.
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Posted September 3, 2013 at 12:28AM
With Amazon and eBay, the location of the item is usually indicated at the point of sale. Some items though are marked as USA but might be shipped via warehouses in the EU (VAT?), with perhaps a seller disclaimer attached for any duties applicable to the customer on delivery.
If the item is sent via US DHL Global and then the UK part by Yodel, you could receive the item within 3/5 days?.
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Posted September 3, 2013 at 7:23AM
Thanks all. At the moment, when I try to track using the DHL code, it says can't track. I'll keep my fingers crossed!
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Posted September 3, 2013 at 7:25AM
Yep - still saying 'We're sorry. We are unable to retrieve tracking information for this shipment at this time.'
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Posted September 3, 2013 at 8:23AM
"We are unable to retrieve tracking information for this shipment at this time."
You'll probably find that tracking will start as soon as the package enters the UK tracking system.
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Posted September 3, 2013 at 11:30AM
Word of warning, if the item is delivered by Yodel (which is very likely with DHL Global). It could be delivered at anytime, including evenings, and the parcel left anywhere looking 'safe'. Items can be left out in the rain, so hopefully the item will arrive in a plastic bag mailer for protection. Some delivery people will leave items with neighbours, but a card in the door should tell you this!.
I have regular deliveries via Yodel, and they use quite a number of part time sub-contractors with own cars/vans/taxis.
For Transatlantic or European that requires international paperwork completion. I find UPS quite good, including tracking.
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Posted September 10, 2013 at 5:49PM
Well, emailed the firm in CA. Comprehensive answer indicating it arrived at UK customs on 31 Aug. Does it really take this long to go through the checks, as Yodel (delivery in UK) say they haven't been authorised to collect it!!?
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