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VIRGIN RIP OFF


vlnny

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I have been with virgin media for about 15 yrs. and now they have decided to start capping and throttling broadband speed if you go over what they consider to be excessive use. Which is 1.2gb

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEWARTICLE&ARTICLEID=3103&CURRENTCMD=SEARCH&CONFIGURATION=1001&PARTITIONID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VMCUSTOMERTYPE=Cable

I downloaded a program from adobe it was 2.2 gb and my account was throttled back 75% I also downloaded the day before Americas army which was 2gb and it was again throttled back making it impossible to watch my sky go.... one movie on sky go is between 1.1 and 2gb so you are going to get throttled back even if you watch a movie. I’m going to close my account and go with plus net who do not have this stupid rule I don’t use p2p and am not a prolific downloader but hey where is the common sense here. I have 2 accounts that I pay for one is my sons which helps him with his business and the other is mine I pay about £150 to 200 a month so it’s their loss. Shame on you Virgin I don’t think you will be very popular 6 months from now when all catch on that you are throttling everyone’s account back... Vince

This new more ruthless policy was introduced 2 weeks ago at the end of March 2013

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Woolwell

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vinny - You agreed a contract with Virgin and accepted their terms and conditions. TOQ Read Section B 3(I) and (j). They are within their rights.

Virgin traffic management policy

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Woolwell

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Sorry second link doesn't work but you can find their traffic management policy on their site.

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Forum Editor

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"And as regards statutory right editor you are just missing the point, Like talking to Virgin....I pay for 20mb they are not supplying it to me so they do not have the right to penalise me financially"

I'm afraid that it's you who is missing the point - Virgin is not legally obliged to provide you with a 20Mb service at all times, as you would know if you read the terms and conditions applying to your contract. You can argue the point until the cows come home, but you agreed to the terms of the contract when you entered into it. There's a reason why your connection is being capped, and that has been explained to you here.

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nickf

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Vinny , solve the problem by doing what I do , I actually get up and go downstairs to watch the early F1 or Moto GP !

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mart7

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Vinny

i sympathise with you having poor customer service ive had this language problem a few times Just keep phoning,its a free number ask for the manager,there still is as far as i understand a uk call centre,sometimes they pick up sometimes its transferred abroad What may be a suggestion is ring the 0845 number 0845 454 1111 just to see if you get an english speaking person,if you do request they ring you back

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mart7

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Why are you paying between £150-£200

the vip top account is £114 if you have 2 then £228 but as you only have vmedia phone and broadband i cant see why you are paying that sort of money

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vlnny

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Woolwell they brought this ruthless upgraded throttling policy in on the 27th March..... I didnt open the account last week you know, I opened the account in 1999 with cable and wireless then NTL took over now Virgin. So as regards the contract its not worth the paper its written on..I pay year by year so I can cancel when I want, so thats why im looking at different options (as above) I will get all the throttling back and capping clear before I do..... didnt enter into the contract at that time knowing that they were going to fleece me. As regards £150 per month, it depends on the calls but I also pay for another account at my sons property where he runs our business from, and thats another story that Virgin bo* up...save that for another day maybe.

Vince

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Woolwell

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I give up!

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mart7

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vinny

at sometime this week try the 0845 number i suggested,thats more than likely to be a uk call centre Other than that as woolwell i too give up

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BT

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So as regards the contract its not worth the paper its written on

Depends on how long ago you last upgraded your services but you may now be out of contract. Check it!!

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