We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Consumer Advice


It's free to register, to post a question or to start / join a discussion


 

VIRGIN RIP OFF


vlnny

Likes # 0

I have been with virgin media for about 15 yrs. and now they have decided to start capping and throttling broadband speed if you go over what they consider to be excessive use. Which is 1.2gb

http://help.virginmedia.com/system/selfservice.controller?CMD=VIEWARTICLE&ARTICLEID=3103&CURRENTCMD=SEARCH&CONFIGURATION=1001&PARTITIONID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VMCUSTOMERTYPE=Cable

I downloaded a program from adobe it was 2.2 gb and my account was throttled back 75% I also downloaded the day before Americas army which was 2gb and it was again throttled back making it impossible to watch my sky go.... one movie on sky go is between 1.1 and 2gb so you are going to get throttled back even if you watch a movie. I’m going to close my account and go with plus net who do not have this stupid rule I don’t use p2p and am not a prolific downloader but hey where is the common sense here. I have 2 accounts that I pay for one is my sons which helps him with his business and the other is mine I pay about £150 to 200 a month so it’s their loss. Shame on you Virgin I don’t think you will be very popular 6 months from now when all catch on that you are throttling everyone’s account back... Vince

This new more ruthless policy was introduced 2 weeks ago at the end of March 2013

Like this post
Taff™

Likes # 0

Your link isn't working. This is the one to Virgins Thresholds Traffic Management Policy It seems to have better thresholds than you quote and certainly more than enough for the two examples you gave. Or am I missing something?

You don't say which package you are on which might help us understand the problem.

Like this post
BT

Likes # 0

Do you have your Virgin Broadband by cable or phone line?

If you go with PlusNet you will be getting your broadband via the phone line and although they say they won't throttle you, you may well find that speeds will suffer at busy times and when other people are doing the same as you and downloading huge files.

What was the Adobe program - even Photoshop is only around 900mb.

You say you aren't a prolific downloader but you have quoted 2 large ones in your post and your SkyGo usage also counts as downloading. I thought SkyGo was for Sky TV subscribers or as a Pay per View to non subscribers.

Like this post
Jock1e

Likes # 0

Your best action is to phone them and tell them you want to be put through to cancellations.They will ask why you want to cancel just tell them.

They will probably say there is nothing that they can do so go ahead and cancel.Within a week or fortnight someone will get back to you trying to talk you out of leaving.

Those are the ones that you really want to talk to if you are having problems they have the authority to sort it out for you.

Like this post
Woolwell

Likes # 0

For cable customers it would appear that it is a trial for 30 MB and above in certain areas only. Many ISP's use throttling.

Like this post
spuds

Likes # 0

If you are considering that you have been victimised, then perhaps contact the watchdog Virgin are affiliated to?.

Like this post
vlnny

Likes # 0

Few things here: Sorry about the link its www.virgimedia.com/traffic my connection is 20mb m/l package dont pay for tv as I have sky box.

People who think but don’t know are the worst kind I pay for sky go with my sky package so I can watch the f1 channel and watch the early hours racing in bed without having to fork out for an extra box as my son has an extra box already in his room...so just for the person that doesn’t know what sky go is its so that you can watch sky when you are not in front of your box whether that be 30 feet or 30 miles is just geography.

Also thanks for the replies. I would use sky BB but it’s a bt line which is too far from exchange so only 1.5 mb connections. PlusNet have told me they now do an optic fibre in my area with maximum speed of 80mb so that’s fine for me I will use them if they can deliver, seems true as when I put my post code in it comes up with the same information.

Oh and yes you are missing something and that is one download of 900mb and the download of the game Americas Army about 2.5gb is not excessive in my opinion I don’t p2p and download 100s of gb of data on bent movies etc etc. If I wanted to purchase adobe ps extended and download a few other things that I paid for I don’t expect to be capped...Basically what virgin is doing is stifling e commerce which I have put in writing to Oftel and media ombudsman. and yes thanks for that I will send a note to watchdog. Incidentally I pay for two lines into the house and also pay for another virgin account to help with my other sons business so they will be losing a lot of spondoolies form me every month.

Like this post
mart7

Likes # 0

Vinny im a long time virgin customer too back in the days when they were called "Blueyonder" I have no problems and trust me i download an awful lot so im surprised to read your comment that your been throttled after downloading a 2gb file Virgin do "traffic manage" like every other company they are no different,usually 4pm - 10pm It could be you only have a small 20mb package,i have a 60mb one and i did read somewhere they are more lenient with higher end users,your allowed more download before its throttled

Like this post
mart7

Likes # 0

Is there not a 2gb limit on sky go if you use 3g,obviously using wi fi doesnt count

Like this post
BT

Likes # 0

I think you will find that PlusNet belongs to BT so if they are offering Fibre Optic in your area its because its using the BT fibre Optic network. All broadband providers use the BT phone network, and even Virgin use it in non cabled areas to provide their Broadband ADSL service.

Like mart7 I have been with Virgin/NTL/Cable&Wireless/Videotron for many, many years and have never had any problems either with Dial Up in the old days, or with the Broadband service.

Like this post
Forum Editor

Likes # 0

Twenty per cent of Virgin Media's total network resources are consumed by one per cent of its users. That's the reason for the bandwidth cap, but it should only affect very heavy users.

It's worth pointing out that it isn't the downstream traffic that's the problem - Virgin will have more than enough bandwidth to cope with that. The problem is the upstream traffic - mainly the data that gets sent upstream by P2P users. As I'm sure you realise, when you're downloading anything your computer has to constantly send data packets upstream to acknowledge receipt of the incoming data. With very big files this upstream data can saturate the network and consequently affect the file transfer speed - your download slows.

Virgin treats upstream and downstream traffic separately when it comes to imposing caps, so in theory you shouldn't be affected if most of your traffic is downstream. Big demand for TV shows and movies on a 20Mb connection will inevitably saturate the upstream. Upstream caps on your 20Mb connection operate between 3:0 pm and 8:00 pm and downstream caps between 5:00 pm and 10:00 pm. This applies seven days a week. If you are subjected to capping you are automatically released from traffic management after 5 hours.

One way to avoid the problem is to do any heavy downloads or uploads while you sleep. Set them going at say, 10:30 and leave them to run overnight.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

Windows 9 release date, price, features: Microsoft teases new OS ahead of 30 September unveiling

IDG UK Sites

From the iPhone 6 to the iWatch and a new Apple TV we look at the products Apple is set to launch...

IDG UK Sites

September 2014 creative trends: 5 things you must see

IDG UK Sites

What to expect from Apple in autumn/winter 2014: iPhone 6, iPhone Air, iWatch, iPad 6, new Apple...