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Tech Consumer Advice


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Counterfeit software from an Amazon supplier


billbo28

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In 2010 I received a Microsoft Office Professional DVD which was bought from Amazon and supplied by an intermediary. More recently after a computer clean-up and reload of Windows, it was discovered that the very official looking Office DVD may indeed have been counterfeit. Microsoft were sent an online report and later accepted that the DVD is a counterfeit copy. Amazon and their supplier have both been notified, but failed to respond. Perhaps we should all be very wary of Amazon purchases that don't come directly from them. Have other people experienced similar scams? Billbo28

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Al94

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Amazon is awash with fake items, almost as bad as ebay now.

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Jock1e

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I have bought software from an intermediary in Amazon like you say.It never came in it's original box but it worked with the serial key given with it.

So what happens when you buy on line from some company's and for quickness they just e-mail you the keycode.

It took you 2 years to find that it was maybe a Counterfeit.

When you did your computer clean up did you install Microsoft Office again or did you buy a new copy.

Personally myself if the version of office that I received worked Ok I would have carried on using it.

I take it you are after a refund from Amazon and that is why you have now signed on with PCA.

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Phil Ocifer

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Yes, fake batteries from Amazon. Fake Nokia and Nintendo DS batteries which have no performance similarities to the originals.

I had a thread on this in January trying to find out where I could actually buy genuine batteries without success. Thread on Genuine Batteries

So, what do you do if you suspect a fake? Report the vendor? Ask for a refund? The prices are a dead giveaway - if Argos are selling originals on the high street for £30, what should I expect for £2.99? Not very much I would say.

I guess your Office DVD cost YOU more than 10% of the RRP?

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WhiteTruckMan

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Why am I detecting a hint of derision towards the OP?

WTM

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lotvic

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The actual DVD may or may not be counterfeit - doesn't really matter. It's the Product KEY that counts and the number of times it has been used according to it's EULA.

Perhaps the OP did not inactivate/unregister his Office prof key before he proceeded to reload Windows and install it again.

Also he has not said what version of Key he has for Office and the reason MS think it is 'counterfeit'

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Bing.alau

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Amazon are usually pretty good at righting wrongs. So suggest contacting them again.

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Jock1e

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From Amazon.

Click here

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Forum Editor

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Transferred to Tech Consumer Advice from Speakers Corner.

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Jock1e

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Not the same complaint as this.

Counterfeit software, terrible service from seller and amazon Customer rating 1.0/5.0 20 Feb 2010 By Bilbo Baggins "Si" 104 out of 109 found this helpful

Bought Software in good faith thru amazon from 3rd party seller. Installed software (taking a day as it was on working machines in the workplace!) Both copies proved to be counterfeit!!

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Jock1e

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same one.

Click Here

looks like this happened 3 years ago so not sure what he hopes to gain by posting it now.

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