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Currys - Goods faulty on delivery. Wait a week for an engineer


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I took delivery of an electric hob at 1.30 today. My own qualified electrician came out to fit it. When wired up and installed and switched on it displayed an error code F47. Book says I had to phone customer services did so. Result I have a hob which will not and the engineer cannot come out until next wednesday, nearly a whole week.

I bought this equipment online. What are my options please.

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Thanks wiz-king and alanrwood. Have decided to let things ride until the engineer has been.

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alanrwood

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Please let us know how you go on with this.

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Will do.

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Update - Engineer from Whirlpool came out today. He took the hob apart to discover that during manufacture the control board had not been wired/connected correctly and one of the rings was not seated as it should. He promptly mended everything and tested to make sure everything works. So far, now that it is working, I am delighted with the hob.

Just a pity that Whirlpool don't have a higher level of quality control.

No need to reject goods. Having said that if it goes wrong again in the next six months it will go back to Currys under the SOGA.

Thank you all for your advice and encouragement. Will put a green tick.

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alanrwood

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Glad it worked out OK in the end.

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