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Tech Consumer Advice


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Does a Pay as You Go Mobile Phone come with a guarantee?


Border View

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A friend bought a new Galaxy Ace Mobile phone on the 6th September 2012. She still has the receipt. The telephone has not been damaged in any way but no longer functions. Emergency calls only.

She is taking it back to the shop tomorrow but is under the impression that it did not come with any sort of guarantee because she didn't take a contract out - just pay as you go.

Can anyone please offer advice. I would have thought that the phone would come with some sort of guarantee.

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Border View

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Thank you Jock1e thats what I thought.

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Terry Brown

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If it only dials emergency calls only, I would suspect the SIM card has become displaced.

Try removing the SIM card giving it a wipe with a clean piece of cloth and replace, ensuring you slide the locking clip over the SIM card.

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iscanut2

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Sale of Goods Act still applies

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spuds

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My thoughts are the same as Terry Brown. Another reason might be a case of having no funds for calls, so a top-up is required?.

The warranty should still come under 'fit for purpose',but it as gone past the first six month, so it might be a case for the owner to prove a fault, unless it was sold with a 'restricted warranty' due to way method or way it was purchased?.

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Border View

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The shop told her to go home and telephone EE (Orange). They gave her the telephone number. She did this and the lady at EE was quite annoyed (not with my friend but with the shop). She said that staff at the shop should have telephoned them direct and it could have been sorted out.

Anyway, EE are to send another SIM card to see if this sorts the problem out. Friend did mention that although its an EE SIM sometimes it tries to connect to Virgin which is quite strange because there is no Virgin in her area.

Shall keep you updated when the new SIM card arrives.

Oh should mention that when my friend went through the box that the phone came in there was guarantee paperwork. Are you required to register a guarantee for it to work?

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Border View

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Before taking it back, she had removed the battery and SIM card and put them back. The phone would work for a short while then nothing. She would then have to switch it off and on again to get it to work for a short while.

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wee eddie

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I think that this sentence, from 12:02, may provide a clue.

"Anyway, EE are to send another SIM card to see if this sorts the problem out. Friend did mention that although its an EE SIM sometimes it tries to connect to Virgin which is quite strange because there is no Virgin in her area."

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Border View

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Thanks Jock1e

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