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BT INFINITY .. .. .. AGAIN!


onthelimit1
Resolved

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I posted last year asking for advice regarding BT's failure to deliver what they promised in this press release. Here we are in March, and not a single house/business in the village of Baschurch can access infinity. I have still received no communication as to when the debacle will be sorted. Any further suggestions as to who to contact, or how to escalate would be appreciated.

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Nontek

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Nontek

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Oops, Sorry - I had not read your link! Silly me!

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Nontek

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Have you tried phoning BT?

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onthelimit1

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Phoning, email, blank wall everytime. The last comment was the weather had delayed the installation of the fibre optics. By a year! Really frustrating as people keep asking me how it's progressing and I can't find out for them.

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wiz-king

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Some of the village is FTTC enabled - you must be in the wrong bit

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onthelimit1

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No - one cabinet was enabled in Apr last year in another village 3 mls away (fed off the Baschurch exchange). Baschurch itself has nothing yet.

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spuds

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If you want to go to the top, then look for the email address here:- http://www.ceoemail.com

That website as worked for me.

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onthelimit1

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Thanks spuds, I'll give it a try!

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onthelimit1

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Excellent! A very rapid and comprehensive response from the Fibre Broadband Programme Director. He gave reasons and estimates. Most properties will be up to 300Megs! Thanks Spuds.

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Nontek

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Great, but you omitted to say when most properties will be up to 300Mb.

Also are you sure he said 300Mb? Not 30Mg?? My own 'best' is 73Mb!

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