Just having a horrible experience dealing with laptopsdirect.co.uk and I thought that I have to share it with laptop buyers.

Paid for a new laptop but received something looking like refurbished.

The case of the laptop has dents, scratches and sticky glue on the edges. The original protective film has been already removed and put back with dust particles and air bubbles trapped under it.

All wrapping plastic bugs, clearly has been used somewhere else. And generally you can see that the item was re wrapped.

As usual in these cases, customer service is rubbish, just completely ignore what you are saying to them. I phoned them about 15-20 times while was trying to get things sorted. Just absolute ignorance and time wasting. And it's not free

as well.

When you ask for a refund, they take 10% of item cost out of it. And it's impossible to proof to them that delivered item is not as described.

If you'll plan to go to the court, take a very-very good pictures of item before you'll post it back.

Of course they do sell good items as well, but before making decision of dealing with them just google "laptopsdirect reviews" and you'll see that it's not just me. You'll find hundreds of unhappy people.

People, avoid laptopsdirect.co.uk and good luck with your online purchases.