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Don't buy at laptopsdirect.co.uk. I paid for a new item, but received refurbished.


dondyndyron

Likes # 0

Just having a horrible experience dealing with laptopsdirect.co.uk and I thought that I have to share it with laptop buyers.

Paid for a new laptop but received something looking like refurbished.

The case of the laptop has dents, scratches and sticky glue on the edges. The original protective film has been already removed and put back with dust particles and air bubbles trapped under it.

All wrapping plastic bugs, clearly has been used somewhere else. And generally you can see that the item was re wrapped.

As usual in these cases, customer service is rubbish, just completely ignore what you are saying to them. I phoned them about 15-20 times while was trying to get things sorted. Just absolute ignorance and time wasting. And it's not free

as well.

When you ask for a refund, they take 10% of item cost out of it. And it's impossible to proof to them that delivered item is not as described.

If you'll plan to go to the court, take a very-very good pictures of item before you'll post it back.

Of course they do sell good items as well, but before making decision of dealing with them just google "laptopsdirect reviews" and you'll see that it's not just me. You'll find hundreds of unhappy people.

People, avoid laptopsdirect.co.uk and good luck with your online purchases.

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Flak999

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A paragraph here and there would help break up this vast wall of text!

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rdave13

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A paragraph here and there would help break up this vast wall of text! Of course it would. Happily it's a PC forum not an English language/literature forum and I read it all and understood the poster's dialogue.

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Flak999

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rdave13

I read it all and understood the poster's dialogue.

Good for you!

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finerty

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There also in dody in selling laptop batteries probably coz they r cheap and not value for money

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rdave13

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Flak999 and you must have understood it also. Good for yourself.

finerty uh?

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iscanut2

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finerty..what are you on about ?

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rdave13

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iscanut2 , it's a joke. Small sentence and not intelligible, long prose, no paragraphs but readable and intelligible, I think. Made me titter, but not nervously and not in a sniggering way, anyway.

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odbest

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Apologies to those who are offended with the structure/layout of my rant. I was rather annoyed at the time of typing and I wasn't sure what I could or couldn't on here or if there was some sort of word limit etc. Many websites have word limits so both spaces and paragraphs count.

I tried to delete the previous post so I could post a corrected version but couldn't. Anyway, I hope it helps potential buyers think twice before they make their purchase from laptopsdirect.

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odbest

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by*

do*

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onthelimit1

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rdave - I interpret the post as 'they're also on ebay selling etc....'?!

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