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Tech Consumer Advice


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How do I contact Amazon


ponytail

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I have just been debited a sum of £49 by Amazon and when I checked it was for something called Amazon Prime which I had never heard of.Went into Amazon and found Prime and it said I was a member but could cancell which I did and I believe I should get my £49 refunded.But I want to know why Im paid in the first place.How do I actually get in touch with Amazon I cannot see any way of contacting them on their site can someone advise

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Mr Mistoffelees

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Go to Amazon Customer support Page and click the "Contact Us" button, then sign-in.

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Bing.alau

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ponytail. You may have inadvertently clicked on the "Prime" joining button by mistake. But Amazon have got a good customer relations record and will sort you out pretty quickly.

I think I read somewhere, that they are a bit backward in coming forward to pay their fair share of taxes though.

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ponytail

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HiMis toffelees I have tried clicking on button before but all it says is contact seller I want to contact Amazon themselves it is nothing to do with buying or selling.Perhaps you could explain exactly what I have to do.Thanks

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ponytail

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Hi bing.alau there must be a way to contact them either email or phone dont you think.Me and my wife use Amazon a lot

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ponytail

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Went here

http://www.amazon.co.uk/gp/help/customer/display.html?ie

Then here after clicking on contact us button

https://www.amazon.co.uk/gp/help/customer/contact-us?

Hope these links work

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pavvi

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If you follow Ponytail's second link it will ask for a phone number and they will call you. I do find it frustrating how many websites give you the run around trying to contact them by phone. They like you to 'speak' with a virtual assistant first.

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Woolwell

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You fill in the form and then click on the relevant button at the bottom.

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spuds

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Have to agree with pavvi on this one, and perhaps the virtual assistant. eBay seem to like this more, but it does seem to take ages at times, to cover a simple subject your are asking about?.

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Forum Editor

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Transferred to Tech Consumer Advice from Speakers Corner.

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chub_tor

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Amazon Prime is a membership programme that gives you and your family fast and unlimited One-Day delivery for eligible purchases for an annual membership fee of GBP 49.00.

In all probability when you last purchased an item from Amazon you elected to have the One-Day delivery as a trial offer for 30 days. If you didn't cancel it within that time period the £49 is automatically deducted from your Amazon account. It is explained on the Amazon site and in fact just last month I elected to take up the trial offer so that I could get my goods quickly but I did go to My Account and tick the box so that my Prime Account would not be updated at the end of the trial period.

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