We use cookies to provide you with a better experience. If you continue to use this site, we'll assume you're happy with this. Alternatively, click here to find out how to manage these cookies

hide cookie message
Contact Forum Editor

Send an email to our Forum Editor:


PLEASE NOTE: Your name is used only to let the Forum Editor know who sent the message. Both your name and email address will not be used for any other purpose.

Tech Consumer Advice


It's free to register, to post a question or to start / join a discussion


 

Samsung After Sales Service Excellent Outcomes


Zurdo
Resolved

Likes # 0

I have a Samsung TV purchased from John Lewis and a laptop from Amazon. Both developed faults (within warranty period) and in both cases were picked up, repaired and returned within a week. OK perhaps they shouldn't have had faults in the first place but at least you cannot knock their after sales service. Makes a change from horror stories about other big name manufacturers!

Like this post
Forum Editor

Likes # 0

"Makes a change from horror stories about other big name manufacturers!"

It certainly does. Thanks for sharing this with us. It's always good to hear from people who have had a positive customer-service experience.

Like this post  
wee eddie

Likes # 0

Pick you up on something here:

The Service was from John Lewis and Amazon, even if the Products were Samsung and Samsung were their Agents

Like this post
Zurdo

Likes # 0

Wee Eddie: Thinking back you're right in the case of John Lewis who sorted the TV but in the case of Amazon all I got was the Samsung help number (in Egypt!) from them. After speaking to Samsung they then arranged everything. Picked the laptop up on a Tuesday and I had it back the following Monday. Still happy whoever was responsible.

Like this post
wee eddie

Likes # 0

I agree with you, the service was exemplary.

I was actually pointing out that you did the correct thing and contacted the Seller, that they redirected you to Samsung was their choice and it appears effective. But it was not a choice that you were free to make.

Like this post

Reply to this topic

This thread has been locked.



IDG UK Sites

How to watch the Windows 9 launch event: no live video stream so catch our Windows 9 launch live...

IDG UK Sites

Windows 9 and the death of the OS as a must-have product

IDG UK Sites

Video trends: 4K is here – HDR video, VR and 3D audio is coming

IDG UK Sites

Best iPhone 6, iPhone 6 Plus deals: iPhone 6, iPhone 6 Plus tariffs, contracts and prices UK