No but on Friday I had one from BT advising me of a service interruption today.

Since it was to "Undisclosed Recipients" I was a bit suspicious and e-mailed Customer Servs asking for confirmation that it was genuine.

I received a response apologising for suspending my service but they had written to me in September telling me my contract was up and I had to sign a new one.

I replied pointing out that there was nothing wrong with my service or contract, and asking them asking them if they would answer my original question.

I received another response saying that the e-mail was genuine, but it was sent in error and I should ignore it as my account was already registered.

I am now totally confused!

I have been with TT for several years. I have sent an email and a letter asking when my contact finishes and other questions. Having asked for a written reply, I am now getting phone calls. When I ask if the letter/email has been read, it seems to cause confusion. I explain that I will not discuss the case and want a written answer. I am still waiting after nearly a month. I have had an email asking to comment on the service. I just put very poor to every question.

I had similar from BT several years ago and when I queried it they were sending me a new hub as mine was well out of date, it was the anniversary of when I joined them