Your contract was with Komplett, and they were liable under consumer law to deal with any fault that revealed itself. As the fault was evident immediately you received this board you should have insisted that Komplett handled the repair/replacement. By not doing so you have lost your rights under consumer law.

Asus does not have an obligation to you, unless the fault occurred during manufacture, which is extremely unlikely.

Bent pins in a socket are usually an indication of someone trying to force a processor onto the pins, and suppliers are often suspicious of such returns.

The Asus terms clearly state that you should not return the packing and accessories with the motherboard because they send it away to the Czech Republic, and they can't guarantee the return of other items. You can obviously download the drivers, so that's not a problem. Otherwise I don't think there's much you can do.

The lesson here is to remember that any problems with items you purchase are initially the responsibility of the retailer from whom you bought the item - not the manufacturer.

Because you are dealing with a Dublin company, I would suggest that you try to perhaps contact either or both http://www.nca.ie/ and/or http://www.eccireland.ie/ for advice.

Bent pins on motherboards are usually an indication of abuse, and most retailer's are very reluctant to support a product that appears to have been damaged by a third party, as the FE as already stated.

My questions 3 and 4 was about the Asus warranty, which you should have had, but as Komplett as perhaps stated, bent pins are not covered, hence their refusal to help?.

"Thanks Someone before told me about small court"

You mean the Small Claims Court, but you don't really have a case against anyone.

You should have insisted that your supplier dealt with this problem, but you approached the manufacturer. Asus does not have any contractual liability to you because your contract was with Komplett. In addition, the Asus terms and conditions very clearly state that you should not return items in their original packing, or with accessories, and you did both those things.

I'm not unsympathetic, but I'm a realist - you don't have a claim against Asus,yet they appear to have remedied the fault for you. The missing box isn't really such a big problem is it? You can download the drivers easily enough, so the only remaining issue would appear to be the missing accessories. Perhaps you should pursue this with the Asus representative you dealt with in the UK.

"...surely the bottom line is - don't go to the manufacturer, go to the supplier."

Yes, when you buy something, either in a store or online, you enter into a contract with the supplier, not the manufacturer.

If something is wrong with the item you must refer the problem to the supplier, who is liable to you under the provisions of UK and EU consumer legislation. Do not allow the supplier to refer you to the manufacturer.