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Cash machines and what do you do when no money comes out.


bumpkin

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I am interested to know what others have done in these circumstances and how it was resolved. In my case I put my card into a machine at a Tesco garage entered £200 to take out, It processed the transaction and said wait for your money but it never came. How long does one wait? after about 5mins I decided to go into the shop accepting the risk it may come out 10 seconds later and be taken by someone else. There was a security van on the forecourt so I asked the manager if I could speak to one of the security guys. I was told no in no uncertain terms. One of them happened to walk back to the van so I asked him whats wrong with this machine and explained what had happened. It transgressed that they had opened the back of the machine after I had entered the code but before the money came out. The money was not taken from my account but I am curious as to whether other members have had similar experiences or what they would do.

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nickf

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Don't normally work on the NCR make of ATM( Lloyds are mostly this make ) , not surequite what you mean from the description ,would need to see a picture .

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xania

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This has happened to me and, as wit everyone else I did not lose anyting. However, I have a regime I follow every time I use an ATM. First I ask for a printed mini-statement just to prove that the printer is working. Only then do I ask for money also asking for a receipt. This way, any money lost can quickly be seen as the balance is always updated as soon as the cash is taken.

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