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Dell Customer serrvice.
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Posted January 17, 2013 at 10:38AM
I have a U2711 monitor from Dell bought third hand on another forum a year ago and like the U2410 it upgraded are a fantastic monitor. But it has developed a fault, on a cold boot,say first thing in the morning it will not wake. It is necessary to press the reset button on the PC for it to finally show my desktop.
Anyway decided to get in touch with Dell as they come with a transferable 3 year warranty and there was still 548 days left.
Result a replacement being delivered tomorrow with the old one uplifted Monday. That's customer service.
One tip though make sure you know the name of the original purchaser,nothing more is needed. I keep all boxes and the name was on the box on a delivery label.
So other companies take note,decent customer service is possible.
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