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Go Baby Mobile, Poor Customer Support
Likes # 0
Posted January 11, 2013 at 10:43AM
Hiya,
I purchased this item, from Go Baby Mobile back in October. However I didn't get a chance to use it until I'd got my laptop in December, whereupon I couldn't get it to work with my T-Mobile dongle. I checked every setting possible, even going through the install a couple of times to no avail, it simply wouldn't see the dongle.
I contacted them about it & apart from asking me to again check my settings, I still couldn't get it to recognise the dongle. After speaking to T-Mobile, I asked Go Baby Mobile to confirm whether my dongle model number was compatible with the device & their response was to give me a short list of some of the more popular dongles that work with it. They failed to confirm whether my dongle was compatible or not.
I'm fortunate in that a fellow moorer has an older T-Mobile dongle which I tried with the device & it recognised it no problem, so my response was to suggest that the problem actually was a compatability issue & maybe I could have a refund. Their response was to re-iterate that they had many T-mobile customers using the product & that they would only consider a repair or replacement under warranty.
Now, I think I might have a claim for refund under the Sale of Goods Act, Fit for Purpose clause which states that any product you buy should perform the function you bought it to do. I contacted them again expressing dissatisfaction with their customer support & asked them to explain why I would not be entitled to a refund as the product doesn't perform the function for which I bought it, namely wirelessly connecting my dongle to my laptop. That email was sent on the 20th December & I haven't heard a word from them since. I emailed them again first thing Tuesday morning & still no response.
Have any of you had to deal with their customer support & if so, how did you find it?
Do you think I'm being unreasonable in requesting a refund?
P.S. If any of you can actually tell me how I can get the chuffin thing to work, I'd be happy.
- Tags:
- support
Likes # 0
Posted January 11, 2013 at 2:16PM
The company's website clearly states that you "Simply place any dongle from any network in the 3G Dongle MiFi and create your own personal password protected hotspot"
Obviously you must have a 3G dongle, and that being the case it should all work. If it doesn't, and you have carefully followed the supplier's instructions for setting up the device, the answer is no, you are not being unreasonable in requesting as refund.
I'm tempted to ask however, why you are not using the dongle by plugging it directly into one of your laptop's USB ports - is it that you have another computer which you intend to link wirelessly to the device?
Likes # 0
Posted January 11, 2013 at 3:19PM
Cheers,
Yes their site does state that clearly, however my experience seems to show that statement to be innaccurate
I bought the device to free up my laptop's USB ports for an external portable HDD, memory stick, Kindle, printer, scanner etc., (all USB ATM)to save switching devices because all ports are in use. I simply think its useful to have at least 1 USB port available at all times until I can gradually replace my peripherals with wireless ones.
I'm afraid, I can't understand why they are reluctant to explain their position properly & even worse, seem content to ignore my emails. I'm certain we could solve this amicably, but if they won't talk to me, I fear I will be left with little choice but to pursue them. Not what I want at all.
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Posted January 11, 2013 at 3:20PM
Oh & BTW, the dongle works perfectly when plugged directly into a USB port on the laptop.
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Posted January 12, 2013 at 11:18PM
I suggest that you email the company and tell them what I said.
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Posted January 29, 2013 at 5:20PM
I have had the same problem with my Vodafone dongle. My partner brought one for me at Christmas and i still cannot get it to work. We have emailed the company and have sent the go baby mobile back they have tested and returned the device and said that it works. I have now sent them the go baby mobile device and also my dongle so that they can get them both working. I will let you know how i get on.
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Posted February 4, 2013 at 5:58PM
What can i say but great service. They replaced the unit with a newer version and everything works. It works on my laptop and asus transformer right away. Thank you Go baby mobile great customer service.
