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PCA Disc & The Sale of Goods Act

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special_agent

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Posted January 9, 2013 at 3:42PM

I'm just a bit hacked off. Having received a DVD that will not load on any of 3 machines. Having made a request for a replacement via Customer Services you then wait a week to be told to go to a different PCA Website to input your request. I then jumped through a few hoops (Registration, Email Confirmation, Location of Cover Disc Code, Location of Issue Number etc.) to input my request for a replacement Cover DVD. It's not until you get to the end of logging your delivery details you find PCA will probably take 28 days to replace not the 14 days indicated in the Disc Instructions on the last page of the Magazine Cover Disc Review. By then, several of the 'Full Program' offers on the disc will have expired...! Not very helpful and at no time is there a Sorry! The DVD is not a gift - it is part of the purchase package and in this case not merchantable quality. I'm not impressed.

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Jock1e

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Posted January 9, 2013 at 4:26PM

There is a [contact forum editor] straight above your post ,if you click on that and ask him if he could help with your problem you may get a quicker reply.

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special_agent

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Posted January 9, 2013 at 4:38PM

Thanks Jock1e - that was good advice.

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special_agent

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Posted January 9, 2013 at 4:44PM

Pity, just tried the link to Forum Editor Editor only to find it fails to work!

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Jock1e

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Posted January 9, 2013 at 5:32PM

I take it you were signed in at the time.

Maybe try Simon Jary on this list he is usually very helpful.

http://www.pcadvisor.co.uk/contact/

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woodchip

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Posted January 9, 2013 at 8:07PM

Have you tried Copy the DVD to Desktop then start in Safe Mode and Run the Setup from the Copy

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Forum Editor

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Posted January 9, 2013 at 11:02PM

I'm sorry that you've had a problem with this.

Please email me at: moderator@idg.co.uk

Let me have your name and your postal address, and the issue number of the magazine concerned.

I'll arrange for someone to sort this out for you.

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Forum Editor

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Posted January 9, 2013 at 11:36PM

"just tried the link to Forum Editor Editor only to find it fails to work!"

Have you by any chance disabled javascript in your browser? The contact link won't work if you have.

This tells you how you can easily fix the problem

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morddwyd

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Posted January 10, 2013 at 9:53AM

Doesn't work in all browsers, FE.

I use FF and if I want to contact you via the link I have to use Chrome

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Jock1e

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Posted January 10, 2013 at 12:13PM

morddwyd

Contacted the FE this morning using Firefox and had no problems.

Maybe the latest Firefox update has sorted the problem.

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Forum Editor

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Posted January 10, 2013 at 2:42PM

morddwyd

The contact form uses javascript, and provided that is enabled in your browser the form will work.

If you take a look at the link I posted above you'll see instructions for enabling Javascript in the latest versions of IE, Firefox, Chrome, Safari and Opera.

I get lots of emails via the contact link, and very few complaints about it not working - all usually related to javascript being disabled in browsers.

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