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Palicomp Warranty not delivering as stated
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Posted December 22, 2012 at 4:16PM
I bought an excellent PC from palicomp a couple of years ago along with a carefree warranty. I recently added a hard disk to the system but unfortunately the SATA port which I was connecting the disk to was loose and as a result it snapped off the motherboard. I checked the warranty that id purchased with the pc, and found a paragraph that states, "Your PC is also covered against any accidental damage that may occur when upgrading your PC with other components." Great I thought. I contacted Palicomp by email and explained what had happened, surprisingly I was told that the PC wasn't covered for accidental damage although it stated this in the warranty. I pointed this out to the technician, and was told I could send the unit back and there would be a charge. This doesn't sound correct to me as it clearly states in the warranty that accidental damage is covered. What would be the best way to follow this up
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