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parcel farce do it again

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Newuser2

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Posted December 12, 2012 at 5:02PM

I give up with Parcel Farce. A shipment was dispatched on 24 delivery. THREE days later after hours on the phone the shipment was tracked down, the driver had left it at the local post office, saying that he had tried to deliver it but no one was in. The driver is a liar as I waited in all day. I've put in a claim but as you would expect Parcel Farce have rejected it. I shall make sure never to use them again. If your expecting a delivery, form them don't hold your breath.

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Newuser2

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Posted December 14, 2012 at 6:39PM

FE one of my suppliers has told me, how much they get I have no idea.

bjh it may of interest to you that the guy I spoke to at parcel farces call center admitted they were having lots of probs with deliveries. As far as I am aware its not a bonus.

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Forum Editor

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Posted December 14, 2012 at 7:04PM

Any chance you could refer to the company by its correct name? It's a little childish, this 'parcelfarce' thing.

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interzone55

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Posted December 14, 2012 at 8:46PM

Parcel Force, like most couriers, pay their drivers a flat rate, plus additional payment per successful delivery - hence the reason why they leave with neighbours, in sheds, under bushes etc.

Leaving the parcel at a post office is unlikely to trigger the successful delivery payment.

If a Parcel Force representative admitted the driver had lied they would be compelled to pay any claim you were entitled to for a failed delivery. It is extremely unlikely that any company would admit liability so soon into a claim procedure

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spuds

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Posted December 14, 2012 at 10:47PM

There seems to be some differing of opinions here. Our local ParcelForce delivery driver, who I said I thought that I got to know, use to deliver to neighbours. But now he doesn't seem to have the time, hence the local Post Office getting rather humpy, due to him leaving items that they really do not have space for.

The card that was left on the non-delivery I had, told me the item was at the Post Office for collection, or I could re-arrange van delivery at another day, but it must be at least 24/48 hours later.

Royal Mail have also changed their methods regarding deliveries, especially to neighbours.

FE

I seem to recall the BBC Watchdog program kitting out some vehicles a couple or so years ago, and clearly marking the vehicles to look like ParcelForce, but with a name change to ParcelFarce, and I think the name change perhaps stemmed from the BBC?.

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Forum Editor

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Posted December 15, 2012 at 10:15AM

spuds

Yes,I know about the BBC watchdog item. I just have a thing about people who alter the names of companies or people in this way, like those who refer to 'Micro$oft' or 'Tony Bliar'.

It's a juvenile practice, and it irritates me, that's all.

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morddwyd

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Posted December 15, 2012 at 11:05AM

My Parcelforce man invariably leaves my parcels in the designated safe place, as requested, and will sometimes, if he sees me out and about, stops in the street to tell me he's done it.

He will even leave a note saying that he noticed some damage and has made a note of it.

As has been said, it's very much down to individuals.

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