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parcel farce do it again

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Newuser2

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Posted December 12, 2012 at 5:02PM

I give up with Parcel Farce. A shipment was dispatched on 24 delivery. THREE days later after hours on the phone the shipment was tracked down, the driver had left it at the local post office, saying that he had tried to deliver it but no one was in. The driver is a liar as I waited in all day. I've put in a claim but as you would expect Parcel Farce have rejected it. I shall make sure never to use them again. If your expecting a delivery, form them don't hold your breath.

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interzone55

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Posted December 12, 2012 at 5:20PM

Before you accuse someone of lying, make sure you are 100% certain.

Many courier vehicles have tracking devices, so Parcel Force may have data to prove he did stop outside your house.

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Forum Editor

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Posted December 12, 2012 at 5:33PM

I've transferred your thread to Tech Consumer Advice from Speakers Corner.

Calling a ParcelForce driver a liar is not a very sensible thing to do on a public web forum, and frankly I wonder why you posted this thread in the first place.

I find it very difficult to understand why a ParcelForce driver would go to the trouble of taking a package to a local Post Office if you were in. as alan14 says - the ParcelForce driver may have evidence to show that he did stop at your house,and that could be the reason the company has rejected your claim.

Your argument is with ParcelForce, I'm afraid there's nothing we can do to help.

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bjh.

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Posted December 12, 2012 at 6:27PM

Your argument, technically, is with the company with which you placed the order, if such it was, and not with Parcelforce... Any argument you have should be raised with them first.

Mind you, I still wouldn't suggest calling the driver a liar in any case. Could be lots of genuine reasons for delivery failure.

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Newuser2

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Posted December 12, 2012 at 7:07PM

Parcel farce have admitted their driver lied so thats that, They are so they say going to speak to him, some good that will do. I have had no end of problems with then in the past and I thought they had got better, obviously not. I get stuff delivered from the USA quicker and without any probs than by parcel farce.

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bjh.

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Posted December 12, 2012 at 7:19PM

If Parcelforce had admitted their driver had lied (and I find that unlikely in itself) they would have little option but to uphold your claim.

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finerty

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Posted December 12, 2012 at 8:29PM

several months ago i ordered something from ebuyer. I wasn't in so a card was left by parcel force to pick up my item at a local post office. Went to the post office only to be told the driver didn't leave it it was still with him. So rang Parcel force to be told it would delivered next day which it was.

Now i ordered an item from amazon same thing only this time item was at post office and i managed to pick it up.

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spuds

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Posted December 12, 2012 at 9:02PM

I have regular deliveries from a number of regular delivery services, but I must say that Yodel and ParcelForce are getting very unreliable.

In the case of ParcelForce, I got to know the local driver, or at least I thought that I knew him. One day a few months ago, I was expecting a large parcel. Saw the van pull, and the driver got out and popped a card in the door, informing me that he had called, I was not in, and the parcel was being taken to a post office about 3 miles away (we have the nearest post office about 1 mile away). Why did this happen, and it was very obvious, it was poring down with rain at the time (think about it?).

I made a visit to the post office nominated on the card,and was involved that ParcelForce was expect any time now, would I like to wait. When the driver arrived, both he and the post office staff were not happy bunnies. He because he had had a lousy day, and the post office staff where having to make extra storage room in an already confined area. By the amount of goods the driver had left at the post office, there would be quite a number of very disappointed people that day.

Yodel tend to 'put' things over the fence?.

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Newuser2

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Posted December 14, 2012 at 5:36PM

The drivers get a payment for every drop they make, so if they say that no one was in they still get the payment, on this occasion the driver didn't even come down my road parcel farces tracking shows that, so he couldn't leave a card. I'll never use them again and will insist that any further deliveries are not to use them to deliver to me.

The last Yodel delivery (A new phone from Virgin) arrived in a van with no straight panels, all different colors, (a beat up wreck) and the driver didn't speak a word of English.

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bjh.

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Posted December 14, 2012 at 6:15PM

I don't believe Parcelforce drivers get a bonus for each delivery. Yodel, possibly yes. I doubt many companies will listen if you demand delivery by another means.

It's strange really. The posts you have started here often seem to have a common theme...

Tomtom are a joke. Laptops direct = muppets at best crap virgin service again

Here, you don't seem to get on with Parcelforce - and/or Yodel, it seems. I wonder if anyone else can see a common factor?

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Forum Editor

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Posted December 14, 2012 at 6:18PM

"The drivers get a payment for every drop they make"

How do you know that?

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