Great to hear praise for a company. Credit where credit is due.

There are a number of companies that have started to offer next day deliveries, providing you order by a certain deadline time, and they usually comply with their promises. So it proves that it can be done.

Yet some still think that a week or more, is good going?.

Be wise though to the 'Safeplace' instructions that some companies are now using. I had one parcel 'placed' over a wall recently, and a neighbour had a parcel placed in their wheelie bin, that was emptied on the day. Wont mention the on-line third party outlet or courier company, but when the on-line company was notified, it wasn't their responsibility, even though they had a customer care procedure policy?.

Not sure I fuly agree with you on this one Spuds. Can't speak about Amazon, but Ebay certainly provide help and support when any of the deals from their site goes pear-shaped.

On the wider point, however, the question remains who is the contract with, and the first port of call must always be the actual vendor - the enabler will only get involved once the vendor/purchaser communications breaks down.