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Eclipse Computers.com OMG Terrible company..
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Posted October 17, 2012 at 3:08PM
Hiya guys, two weeks ago i ordered a set of graphic cards and a hard drive from eclipsecomputers.com they took the money at time of transaction £380 or there abouts, i also paid for next day delivery and i made the HUGE mistake of not reviewing them before i used em, so day number one came no hardware? day two no hardware so i called them & was fobbed off with a rather rude guy on the & when i asked to speak to a manager he went very hostile with me and simply asked me if there was anything else he can help me with? (Basicly telling me where to go)
so i asked him where are my items?? they are days late so he told me that they were out of stock and had been for a while?? When I asked why my money had been taken for items they didn't actually have in stock at point of sale they told me that they usually processed all payments for all products shown on their website whether in stock or not "WHAT??" they then emailed/telephoned customers later to tell them that the products were out of stock and that they would have to wait until they were reordered before they could receive them??? surely this is just terrible customer service?
ive been almost 14 days & still ive had nothing from them & ive been in touch with my bank to cancel the whole thing, i will never use or advice anyone to use them again!! ive looked at some sites of other peoples reviews and in all the years of using the internet never seen such negative reviews? has anyone else used them?
Here is the reviews i so wished id of seen before i used them:
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Posted October 17, 2012 at 5:20PM
I have used Eclipse previously, two purchases went well, one purchase caused problems but a full refund was received after just one email request, so I would possibly use this firm a again if they had something I required.
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Posted October 17, 2012 at 6:26PM
"...surely this is just terrible customer service?"
Taking money for items that are out of stock puts customers in a difficult position - either they have to wait, because they've paid, or go through the business of cancelling the order, in which case the supplier has up to 30 days to refund the card account.
Decent suppliers advertise the stock situation alongside each item, and many of them don't process the card charge until the point of despatch.
Make sure you confirm your order cancellation to the supplier via email. Just telling your bank isn't good enough.
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