A while back during August, I ordered a new Intel CPU from this company listed as "in stock". They gave an 8-10 working day delivery, which I thought was excessive, but accepted as their pricing was very competitive.

10 working days came, but no CPU, so I telephoned to find out where it was. The service adviser mumbled something about there being a problem with the order, so I cancelled it there and then on the telephone and requested a refund to my credit card. She said that would be dealt with, but when pressed by me for a time scale, failed to tell me anything concrete, which rung alarm bells. So the next day, I emailed them confirming the cancellation and again requesting a refund.

7 days later, still no sign of a refund, so I emailed them again asking where it was. I received a reply the next day saying it was being dealt with.

10 days further on, still no refund, so I've placed the transaction in dispute with my credit card company and I would expect a refund from them in due course.

Now, I don't live anywhere near Birmingham, but possibly for those that do, walking into their shop and buying something over the counter may be great, but their on-line offering in my experience is appalling. In excess of two weeks to get a credit card refund for a product they failed to supply and therefore, did not fulfil their side of the contract, is completely unacceptable. So be warned!